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  1. Surveys
  2. 2015
  3. December
  4. E
  5. Emotional Labour Scale
0%
Exit Survey
 
 
On a typical day I have ______ customers
   
 
 
 
Duration: A typical interaction i have with a customer takes about ______ minutes.
   
 
 
 
On an average day at work, how frequently do you do each of the following when interacting with customers?

For each following questions, please choose the one number for each question that comes closest to reflecting your opinion.
 
 
 
Interact with customers
 
1 - Never
 
2 - Rarely
 
3 - Sometimes
 
4 - Often
 
5 - Always
 
 
 
Adopt certain emotions as part of your job
 
1 - Never
 
2 - Rarely
 
3 - Sometimes
 
4 - Often
 
5 - Always
 
 
 
Express particular emotions needed for your job
 
1 - Never
 
2 - Rarely
 
3 - Sometimes
 
4 - Often
 
5 - Always
 
 
 
Express intense emotions
 
1 - Never
 
2 - Rarely
 
3 - Sometimes
 
4 - Often
 
5 - Always
 
 
 
Show some strong emotions
 
1 - Never
 
2 - Rarely
 
3 - Sometimes
 
4 - Often
 
5 - Always
 
 
 
Display many different kinds of emotions
 
1 - Never
 
2 - Rarely
 
3 - Sometimes
 
4 - Often
 
5 - Always
 
 
 
Express many different emotions
 
1 - Never
 
2 - Rarely
 
3 - Sometimes
 
4 - Often
 
5 - Always