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  1. Surveys
  2. 2015
  3. December
  4. E
  5. Employee
0%
Exit Survey
 
 
Hello:

Thank you for working at Best Western in Florida City. I have created this survey to see where we stand as a hotel. My goal of this survey is to help improve our hotel. I strongly believe the way to improving our hotel is through you. Bottom line is if the guest is satisfied with your work, the hotel will do better. You are our front lines. Please be completely honest with this survey. We will not know who filled out what. It is completely anonymous. All i will get at the end is a tally of the total scores. I will not see any individual surveys. Some of the questions are about your work, the hotel, your supervisors and even about your self. I want you to be completely honest with even those scores. THIS IN NO WAY WILL AFFECT YOUR JOB STATUS.....COMPLETELY HIDEN so be HONEST with yourself and us
Continue button below.
 
 
 
How long have you worked at Best Western?
 
Less than 6 months
 
6 months - 1 year
 
1-2 years
 
3-4 years
 
More than 4 years
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
My Job
My Job requirements have been clearly explained
I have been trained to succeed
The amount of work I am expected to do on my job is reasonable.
I am aware of the daily operations within my department.
Housekeeping
Maintenance
I feel valued as a team member
I am encouraged to come up with better ways of doing things.
If you offered suggestions to management, how satisfied were you with the response?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
I understand how my work contributes to the company's overall goals and strategy.
My supervisor communicates current events with me
I get proper information from the previous shift
My supervisor gives me feedback that helps me improve my performance.
My immediate supervisor follows through on commitments.
Overall, how satisfied are you with the job being done by your immediate supervisor.
How would your supervisor feel with your work?
Are you satisfied with the direction the hotel is going in?
 
 
How often have you done or feel the following:
Never Rarely Sometimes Usually Always
I feel that my immediate supervisor doesn't care about me
I am able to contact a supervisor at all times
The supervisor fixes my problem
I have gotten positive feedback from Felix
I have gotten negative feedback from Felix
I have gotten positive feedback from Nitun
I have gotten negative feedback from Nitun
I am treated with respect by my supervisors
I am treated with respect by my coworkers
The previous shift keeps me informed on what is going on
Never Rarely Sometimes Usually Always
I am able to solve a guest complaint without a supervisor
The supervisor makes me solve their problems
I check Medallia at least once a week
Been mentioned by name in Medallia
I check Trip Advisor at least once a week
Been mentioned by name in Trip Advisor
I know where we stand on Trip Advisor in terms of rankings
Read the Pink Book Daily
Read the Red Book Daily
Arrive Late to work
Never Rarely Sometimes Usually Always
Called off from work
Count the cash drawer daily
Check to see if a complaint in Medallia was about me
Had a guest yell at me?
Had a guest complain about me being rude in Medallia
Done something I am proud of when helping a guest in the last month
Looked at BWI university to see my courses in the last 3 months
Taken extra courses in BWI university in the last 3 months
I get emails of my guests daily
I sign up at least one person for Best Western Rewards every time I work
Never Rarely Sometimes Usually Always
Called a guest in their room after check in or after they had an issue to follow up
Gotten a tip from a guest
Gossiped about a Co Worker
Heard gossip about a Co Worker
How often do i stand when a guest enters the lobby
How often do I make a list of information to pass on to next shift
Clean up after my self
Spend more than 30 minutes on Facebook, youtube, friendster etc
I wish I did not work at Best Western
 
 
 
How flexible is the company with respect to your family responsibilities?
 
Very inflexible
 
Somewhat inflexible
 
Neutral
 
Somewhat flexible
 
Very flexible
 
 
 
How motivated are you to see Best Western succeed?
 
Very motivated
 
Somewhat motivated
 
Not very motivated
 
Not at all motivated
 
Not sure
 
 
 
How can we improve Best Western?
   
 
 
 
What can Best Western do to make your jobs better?
   
 
 
 
List 3 goals on how to improve your own work. Example: Get more emails. Goal 1:
   
Goal 2
   
Goal 3
   
 
 
 
How often would you like to do this survey
 
Never its a waste of time
 
Once a year
 
Twice a Year
 
4 Times a Year
 
Monthly