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  1. Surveys
  2. 2013
  3. August
  4. E
  5. Employee Engagement & managerial Effectiveness
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Exit Survey
 
Engagement Index
Strongly Agree Agree Disagree Strongly Disagree
I rarely think about looking for a new job with another organization outside of quintiles.
I would gladly refer a good friend or family member to this organization for employment.
Over all Iam extreamly satisfied with this organization as a place to work
Iam proud to work for Quintiles
 
 
Management Effectiveness Index
Strongly Agree Agree Disagree Strongly Disagree
My immediate supervisor is an exceptional leader.
My immediate supervisor really cares about my well-being
My immediate supervisor is a champion for changes taking place at Quintiles.
My immediate supervisor makes customer service a top priority for our team.
 
 
Trust Vision and Mission
Strongly Agree Agree Disagree Strongly Disagree
I trust the Most Senior Leaders of Quintiles.
The Most Senior Leaders of Quintiles have communicated a vision of the future that motivates me.
Leadership of my business unit or function demonstrates, by their behavior, their commitment to the Quintiles' values.
Quintiles' mission of improving the health of people all over the world makes me proud to work here.
Quintiles shows a commitment to ethical business decisions and conduct.
 
 
Customer focus
Strongly Agree Agree Disagree Strongly Disagree
As a customer of Quintiles I would be extremely satisfied with the quality of the service I receive.
Leadership of my business unit or function is committed to providing high-quality service to customers.
Our customers would say we are easy to do business with.
Leadership of my business unit or function makes clear that providing a high level of service to our customers is my most important job.
In my department, we are proactive in our communications with customers.
My other job duties do not get in the way of providing superior customer service.
The people with whom I work respond quickly to the needs of our customers.
Processes and procedures allow me to effectively meet my customers' needs.
The people I work with deliver excellent quality and service.
 
 
Communication
Strongly Agree Agree Disagree Strongly Disagree
In this organization there is open and honest two-way communication.
My immediate supervisor effectively communicates Quintiles' goals and objectives.
I feel I can share my opinions openly with leadership of my business unit or function without fear of retaliation.
 
 
Growth and development
Strongly Agree Agree Disagree Strongly Disagree
Someone in this company, including my immediate supervisor, has made a personal investment in my growth and development.
My immediate supervisor provides me with timely and helpful feedback.
Quintiles provides me with opportunity for growth and development.
I am satisfied with my advancement opportunities within the company.
 
 
Inclusion, teamwork and change management
Strongly Agree Agree Disagree Strongly Disagree
My organization makes me feel welcomed.
I feel that I am part of a team.
Leadership of my business unit or function is making the changes necessary to be competitive in the future.
I understand how the changes taking place at Quintiles will impact me and my job.
My immediate supervisor does a good job communicating the reasons behind important changes that are made.
 
 
Decision Making,Cooperation and Collaboration,Innovation and Empowerment
Strongly Agree Agree Disagree Strongly Disagree
In my business unit or function, we base decisions on data without overloading decision makers with information.
In my business unit or function, decisions are made in a timely manner.
In my business unit or function, decisions are made without unnecessary levels of approval.
This organization has effective communication and cooperation between departments.
People collaborate for the good of the whole organization rather than focusing on their own area,business line, or region.
Other departments give our department the support we need to serve our customers.
My immediate supervisor encourages me to initiate change when I see a better way of doing things.
I am encouraged to develop new and better ways of serving customers.
Quintiles rewards risk-taking in order to drive innovation.
I have the authority to make decisions that improve the quality of my work.
In my location, we have the authority to alter company initiatives to better fit our local culture
 
 
Performance Management,Recognition and Rewards
Strongly Agree Agree Disagree Strongly Disagree
My immediate supervisor helps me know what is expected of me.
My performance has been evaluated fairly.
Employees at all levels in my location are held accountable for their performance.
My immediate supervisor takes ownership for results, rather than casting blame.
Leadership of my business unit or function takes ownership for results, rather than casting blame.
My immediate supervisor provides me with recognition or praise for good work.
In my business unit or function, employees are recognized for delivering outstanding customer
My business unit values my contribution.
 
 
Work-Life Balance,Survey Follow-up
Strongly Agree Agree Disagree Strongly Disagree
The amount of stress in my job at Quintiles is manageable.
My immediate supervisor enables me to balance work and personal-life responsibilities.
Quintiles really values my well-being.
Someone in my department has worked with our group to take actions based on the feedback received from the last Employee Engagement Survey.
The Most Senior Leaders of Quintiles have taken action based on the feedback received from the last Employee Engagement Survey.