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  1. Surveys
  2. 2014
  3. March
  4. E
  5. ENROLMENT: Industry SW Key Requirements
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Dear Colleagues:

You are kindly invited to participate in our Key Requirements Gathering for a new EUROCENTRES Industry Software (SW) Tool.

P L E A S E * S E N D * Y O U R * R E P L I E S * B Y * 1 6 - 05 - 2 0 1 4

It is important that you fill out all questions according to the needs of your department. I therefore recommend you discuss those questions you are unsure about with your key users.

We are actually evaluating the market for a new more appropriate SW Tool. This tool should mainly cover the education industry specifics. We are not aiming to find a one single integrated data base (‘backbone’) such as AX Dynamics, so you might keep that in mind when answering the questions.

If you have questions at any time about the survey or the procedures, please contact me - Eileen MacAulay - at +41-44-485 52 36 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Please enter your name.
   
 
 
FEED BACK ON AX DYNAMICS

Please give a short feed back on your experiences with AX Dynamics :
Good Average Poor N/A
* How effective/efficient is AX Dynamics in your daily work (in/decrease of workload)?
* How intuitive is AX Dynamics' user interface?
* How easy was AX Dynamics for you to learn?
* How would you rate the overall performance of AX Dynamics (speed, promptness, stability,...)?
* How would you rate the solution before AX Dynamics was launched in 2011?
* How satisfied are you with our internal support (from IT tickets @ eurocentres)?
* How satisfied are you with the external support (change requests @ OPUS helpdesk)?
* In your perception, how suitable is AX for the educational industry?
* How open are you to change (new tool, new process)?
* In general, how satisfied are you with AX Dynamics?
 
 
 
* List the most NEGATIVE aspects of AX Dynamics
   
 
 
* List the most POSITIVE aspects of AX Dynamics
   
 
ENROLMENT FUNCTIONALITY

Please rate what ENROLMENT fields have to be covered, independently from what tool will be used.
It is not mandatory to aim for ONE software tool covering all EUROCENTRES' business fields, but it is essential that all ENROLMENT fields are considered in the requirements.

Must Nice To Have Compliant N/A
* Complete enrolment / order process management
* Registration of customer (students, agents)
* Registration of products
* Single Student ordering
* Group Students ordering
* Order renewal
* Order extension
* Order cancellation
* Order change
* Order upgrade
Must Nice To Have Compliant N/A
* Billing / Invoicing of students and agents
* Provisions-/Commission billing
* Real time variable Pricing table
* Real time variable Promotion table
* Document handling (confirmation of booking, cover letters etc.)
* Complete accommodation process tool (allocation / disposition of host-families and residences)
* Complete Transfer process tool
* Web platform for web orders
* CRM module
 
 
* State any functionality which is not listed in the ENROLMENT FUNCTIONALITY section :
   
 
 
* In case you have further comments, please state them below :
   
 
 
THANK YOU FOR YOUR TIME !

As soon as you close the survey your replies will be emailed directly to me. If you wish to change your input, please let me know, I can then reset your input.

Please rate this method of surveying, for us to judge on its effectiveness.


 
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Eileen MacAulay @ EUROCENTRES Zürich - email : [email protected] - tel : +41-44-485 52 36