EP Customer Service Satisfaction Survey

Dear Customer:

Thank you for contacting our Customer Support Center for your needs. My name is Molly Musteric, Director of Entertainment Partners’ Customer Support.

We take customer feedback seriously and make every attempt to meet each customer’s expectations whenever possible. If you could take a moment to answer the following ten questions we would appreciate hearing from you.

Sincerely,

Molly Musteric

Director, Customer Support Department

Entertainment Partners

1. In your most recent customer service experience, how did you contact the representative?

2. If you sought out information for support at http://www.entertainmentpartners.com/Content/Support/Support.aspx, was there sufficient information available to solve your problem?

3. What product did we assist you with today?

4. If you experienced a wait time, how long was it?

5. Who is the representative you spoke with today?

6. Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

Other

7. How quickly did we resolve your request?

I was taken care of immediately

Within 24 hours

More than 24 hours

Between 2 and 3 days

Between 3 and 5 days

The problem is still not resolved

Other

8. Overall, how satisfied are you with your EP product experience?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

9. Overall, how satisfied are you with your EP customer service experience?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

10. What can we do to further enhance your experience with our support department?

11. If you'd like to be contacted about your support today, please complete the box below with your name, email, and/or phone number. Please feel free to include any additional comemnts you would like to share.

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing your with product support in the future.

If you have any comments or concerns about this survey please contact: -

Entertainment Partners

Molly Musteric

2835 North Naomi

Burbank, CA, 91504