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  1. Surveys
  2. 2013
  3. August
  4. E
  5. Equipment Management Aug 2013
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Hello Team!

A critical component of our job is to provide support for our Sales staff. While we recognize that our execution and responsiveness can directly impact your performance as well as that of the entire company, we also strive to provide superior service and a positive experience whenever engaged. The following brief survey serves to explore that issue in various ways and your participation will greatly aid in identifying areas for improvement.

Your survey responses will be coded and will remain confidential. If you have any questions about the survey itself or the procedures, you may contact Jenni Mott at 414-272-9711 or via email at [email protected].

Thank you very much for your time and support. Your candid critique and feedback are both welcome and appreciated!

Please start with the survey now by clicking on the Continue button below:
 
 
 
Is your perception that EMG goes out of their way to:
Make me wish I'd never called in the first place
Make it hard to win a Deal
Neutral
Give me satisfactory work on a Deal
Help me win a Deal
 
 
Please rate the following about EMG's service to you:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Range of knowledge about the assets
Turnaround time
Ease of working with EMG
Ability of EMG to communicate their points clearly to you
Willingness of EMG to listen to what you have to say
Ability of EMG to be flexible and adjust for your needs
How comfortable are you having an EMG representative talk with your customer?
How well do you believe EMG has adapted to change as far as becoming both a middle ticket and large corporate lessor?
 
 
 
Please comment on or make suggestions about EMG's service to you:
   
 
 
 
Are there equipment types that you would like EMG to become more proficient and knowledgeable in? Please describe:
   
 
 
Please rate the following about residual values:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Ability to provide an accurate residual value
Ability to provide a competitive residual value
How confident are you that EMG's residual values will help you win a deal?
 
 
 
Please comment on or make suggestions about the residual values EMG provides:
   
 
 
 
In which direction do you think EMG is heading?
Getting Worse
Which day are you talking about
Stagnant
Small improvement
Getting Better
 
 
 
Is there an area of improvement we have not asked about that you like to comment on?
   
If you had a free hand, how would you like to see EMG develop over the next three years?
   
 
 
 
Is there a success story with EMG that you can comment on?
   
 
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