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  3. December
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  5. ES Billing Support Feedback
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Hello Team,

You are invited to participate in this survey Customer Satisfaction with ESBillingSupport. In this survey, you will be asked to complete a survey that asks questions about your satisfactory level of our support services.It will take approximately 10 minutes to complete the survey.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Based upon your overall experience, please rate your satisfaction with our Support in the following areas:
Very Unsatisfied Unsatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied
Issue resolution
Quality of Feedback
Overall quality of issue handling
Professionalism of ESBillingSupport
How Helpful is ESBillingSupport
Promptness of email response
 
 
Please rate your level of agreement with the following statements.
ESBillingSupport is a knowledge based unit
 
ESBillingSupport is Professional in handling queries
ESBillingSupport is enthusiastic in providing solutions to queries
ESBillingSupport is always available to treat issues promptly
ESBillingSupport is friendly
ESBillingSupport is responsive and attentive
ESBillingSupport is courteous
 
 
 
Overall, please rate your satisfaction with Support Service.
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Do you have any additional comments about your experience or suggestions on how we can improve our support?
   
 
 
Please rate each of our team members based on the following criteria
OLANREWAJU OKE
Very Unsatisfied Unsatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied
Issue resolution
Quality of Feedback
Overall quality of issue handling
Professionalism
How Helpful
Promptness of email response/ Phone calls
 
 
Please rate each of our team members based on the following criteria:
OLUBUNMI ABIODUN
Very Unsatisfied Unsatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied
Issue resolution
Quality of Feedback
Overall quality of issue handling
Professionalism
How Helpful
Promptness of email response/ Phone calls
 
 
Please rate each of our team members based on the following criteria:
IDRIS LAMIDI
Very Unsatisfied Unsatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied
Issue resolution
Quality of Feedback
Overall quality of issue handling
Professionalism
How Helpful
Promptness of email response/ Phone calls
 
 
Please rate each of our team members based on the following criteria:
CHRISTOPHER OKAFOR
Very Unsatisfied Unsatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied
Issue resolution
Quality of Feedback
Overall quality of issue handling
Professionalism
How Helpful
Promptness of email response/ Phone calls