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Surveys
2014
March
E
Event Survey
Event Survey
HOTEL MARSHFIELD- Event Guest Survey.
0%
Thank you for allowing Hotel Marshfield to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in four phases:
Sales
,
Pre-Event
,
Event
and
Post-Event
. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.
We look forward to serving you again.
How satisfied were you with the overall outcome of your event?
Dissatisfied
Somewhat dissatisfied
Neutral
Satisfied
Very Satisfied
N/A
Please tell us of anything additional that may come in use for next time.
Event Phase
These questions pertain to the Event itself; everything from start to finish of the event.
Hotel Marshfield Staff:
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
were friendly and efficient
demonstrated a consistently high level of service
delivered services on time and as promised
Satisfied
Somewhat satsified
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
How satisfied were you with our overall performance during the
Event Phase
?
Other comments regarding the
Event Phase
?
Post Event Phase
These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing.
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
The billing process was: Accurate
Timely
Understandable
Excellent
Good
Average
Below average
Poor
N/A
Overall, how would you rate your experience at Hotel Marshfield ?
Please rate:
Excellent
Good
Average
Below average
Poor
N/A
cleanliness/condition of meeting space
comfortable meeting environment (lighting, temperature, noise, etc.)
overall presentation/quality of food and beverages
taste and appeal of food
Other comments regarding the
Post-Event Phase
?
If you were planning another event in this area, how likely are you to use Hotel Marshfield services again?
Very likely
Somewhat likely
Neither likely/unlikely
Somewhat unlikely
Very unlikely
Throughout the entire event experience, did you encounter any problems?
Yes
No
If yes, please describe the problem.
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
Satisfied
Somewhat satsified
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
Are there any Hotel Marshfield staff you would like to recognize for outstanding service?
Thank you for taking time out of your day, we appreciate your feedback and look forward to seeing you again!
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