This free survey is powered by
  1. Surveys
  2. 2013
  3. June
  4. E
  5. ExamOne Help Desk Survey
0%
Exit Survey
 
 
How satisfied were you with our customer support?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
How satisfied were you with how the support staff resolved your problem?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
If your problem was not resolved, did our staff create a ticket and provide the ticket number to you?
 
Yes
 
No
 
 
 
If your answer was yes to the previous question please provide the ticket number:
   
 
 
Please rate our Help Desk representative on the following attributes.
Very Poor Poor Fair Good Very Good
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions
 
 
 
How long did you have to wait on the telephone before the Help Desk representative was available?
 
Less than 1 minute
 
1 to less than 3 minutes
 
3 to less than 5 minutes
 
5 to less than 10 minutes
 
10 minutes or over
 
 
 
How long did it take for IES IT Support to resolve your problem?
 
Less than 5 minutes
 
5 minutes to less than 10 minutes
 
10 minutes to less than 20 minutes
 
20 minutes to less than 30 minutes
 
30 minutes or more
 
Next day
 
More than a day
 
Problem did not get resolved
 
 
 
How many times did you IES IT Support before your problem was resolved?
 
Once
 
Twice
 
Three times
 
More than three times
 
Problem is still unresolved
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
Overall, how satisfied are you with your experience with our Help Desk?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
Thank you for taking the time to complete our survey. We appreciate the feedback and hope you have a wonderful day!