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Facility Support Feedback

San Diego Facility Request Follow Up Survey
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Hello:

You recently contacted the facility department with a request or issue and we would like to know if you were satisfied with our service. This information will help all of us understand if we are meeting your expectations. It shows what we do right and areas where we need to improve.

Please start with the survey now by clicking on the Continue button below. It will take approximately 2 minutes to complete the questionnaire.

Thank you very much for your time and participation.
 
 
 
Please indicate the nature of the request or issue below?
   
 
 
 
Optional: Who was your facility tech?
 
Carlos Fernandez
 
Noble Aeschbacher
 
Prefer not to disclose
 
 
 
How did you contact the facilities department?
 
In Person to a Facility Tech Direct
 
Called a Facility Tech Direct
 
Emailed a Facility Tech Direct
 
Called Main Facility Telephone Number 858-720-4981
 
Email DL-SD_Facility_Request
 
 
 
How long did it take for someone to respond to your request?
 
Same Day
 
Next Day
 
Several Days
 
Never Received a Response
 
 
 
How quickly was your request or issue resolved?
 
Same Day
 
Next Day
 
Several Days
 
It was Never Resolved
 
 
Please rate the facility tech in the following categories
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Courtesy / Politeness
Understood Issue
Resolved Issue Promptly
Good Communication
 
 
How satisfied were you with the communications you received on your request or issue?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Acknowledgement of your initial request or issue
Were told when the request or issue would be resolved
Received a response that the request or issue was resolved
 
 
Please rate the safety of the issue or request that was performed
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
The issues was resolved safely
Safety precautions were taken during the issue or request
Safety was a consideration and communicated to those around you
 
 
 
Please indicate any comments you may have in regards to this request or issue?
   
 
 
 
If you would like the facility manager to contact you regarding this request please indicate your name below. Someone will contact you shortly to discuss the issue or request.
   
 
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