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  1. Surveys
  2. 2012
  3. November
  4. F
  5. Fairfax Juvenille Justice (Residential)
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3. Please indicate your job class. (check all that apply:)
 
Probation Counselor I
 
Probation Counselor II
 
Probation Counselor III
 
Probation Supervisor I
 
Probation Supervisor II
 
Administrative Assistant II
 
Administrative Assistant III
 
Administrative Assistant 4
 
Administrative Assistant 5
 
Management Analyst I
 
Management Analyst II
 
Management Analyst III
 
Support Staff
 
IT Staff

 
 
 
4. Please write in your working title (i.e. intake officer, unit director, juvenile probation counselor, etc.)
   
 
 
 
SCREENING & ASSESSMENT
 
 
5. Please estimate the percentage of clients on your caseload or in your program who you screen or assess with any of the following instruments. If there are screening or assessment tools used in the community that are not listed, please add them into the rows provided at the end of the table. (For each row, check the box closest to the estimated percentage.)
Not used / not aware of any use Used with 1-10% Used with about 25% Used with about 50% Used with about 75% Used with 90%-100%
a. Child and Adolescent Needs Score (CANS)
b. Offender Screening Tool (OST)
c. Modified Offender Screening Tool (MOST)
d. Youth Assessment and Screening Instrument (YASI)
e. Massachusetts Youth Screening Instrument (MAYSI)
f. Detention Assessment Instrument (DAI)
g. Other tool
 
 
If other, please specify:
   
 
 
6. Please indicate the extent to which you agree or disagree with each of the following statements about screening and assessment. (Check one for each row)
Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree
a. A brief, scored screen at intake is the best way to identify clients who need further formal standardized assessment.
b. Scored, standardized assessment tools are necessary to determine the severity of a client’s substance abuse problem.
c. Standardized assessments take too long.
d. Assessments should only be done by trained clinicians and not CSU case managers.
e. The main purpose of formal assessments is to provide the paperwork needed by managers.
f. The best way to ensure that clients are placed in a treatment program appropriately is through the use of standardized assessment instruments.
g. Standardized assessments are not worth the effort given the limited number of staff we have.
h. Standardized assessments usually indicate all clients have similar needs.
 
 
 
PROGRAM AND SERVICE REFERRALS
 
 
7. Below are a number of factors that may be considered when making a program referral decision for your clients. Using the scale shown, rate the importance you would assign to each factor. (Check one for each row)

Possible factors in referral decision
Not at all important / irrelevant Unimportant Neither important nor unimportant Important Very important
a. Program staff are well trained.
b. The program has been proven to be effective through research or evaluation.
c. I have a good staff contact in the program.
d. The program is a vendor for DJJ/CSA/Fairfax County.
e. The program will accept the client without requiring a lot of paperwork or hassle.
f. Program staff are well monitored by their supervisors.
g. The program is a good match with the client’s service needs.
 
 
 
7a. Now review the list of factors above and indicate in the box below the three factors you would rank as most important in making a referral decision.
   
 
 
 
TREATMENT PLANNING AND PLACEMENT
 
 
8. For each of the following types of clients in your office or program, please estimate the proportion for which a formal treatment planning meeting or mental health meeting takes place (including the case manager, supervisor, resource coordinator or other specialist, etc.). (For each row, check the one box closest to the estimated percentage of those clients for whom a formal treatment planning meeting is held.)
Used with 10% or less of clients Used with about 25% Used with about 50% Used with about 75% Used with 90% or more of clients Do not use
a. Client assigned to residential placement
b. Client leaving placement and entering the community on standard aftercare.
C. Client in your program
 
 
9. For each of the following types of clients in your office or program, please estimate the proportion for which a formal treatment service plan is created and tracked. (For each row, check the one box closest to the estimated percentage of those clients with formal service plans.)
Used with 10% or less of clients Used with about 25% Used with about 50% Used with about 75% Used with 90% or more of clients Do not use
a. Clients assigned to probation
b. Clients leaving placement and entering the community on standard aftercare.
c. Client in your program
 
 
10. To what extent are the following used routinely in creating treatment service plans for clients on your caseload or in your program? (Please check one for each row)
Not used Used some of the time Used about half the time Used most of the time Used all of the time
a. Court-ordered evaluation report or social history.
b. Screen or assessment done upon probation placement
c. Meeting with clinician/evaluation specialist
d. Reports provided by clinician/evaluation specialist
e. Interview with client’s family
f. Interview with client
e. Other
 
 
If other, please specify:
   
 
 
11. Please indicate the proportion of clients on your caseload or in your program who actively participate in each of the following activities. (For each row, check the one box closest to the estimated percentage of clients.)

The client actively participates in...
10% or less of clients About 25% About 50% About 75% 90% or more of clients Not sure
a. A formalized treatment or service planning meeting (such as a staffing).
b. Determining which treatment services s/he is referred to.
c. Specifying case management and treatment/service goals.
d. Specifying sanctions for non-compliance with case management or treatment plan.
e. Specifying incentives for compliance with case management or treatment plan.
 
 
12. Please indicate the proportion of clients on your caseload or in your program who have at least one family member or guardian actively participate in each of the following activities. (For each row, check the one box closest to the estimated percentage of clients.)

A family member or guardian actively participates in...
10% or less of families About 25% About 50% About 75% 90% or more of families Not sure
a. A formalized treatment or service planning meeting (such as a staffing).
b. Determining which treatment services the client is referred to.
c. Specifying the client’s case management and treatment/service goals.
d. Specifying sanctions for client’s non-compliance with case management or treatment plan.
e. Specifying incentives for compliance with case management or treatment plan.
 
 
 
13. What types of services are available to clients in your unit and which ones have you used for clients on your caseload or in your program? For each service listed, first indicate its level of availability by checking one of the three boxes. Then indicate if you formally referred a client to this type of service at some point during the past year by checking yes or no. If you made a referral to a program or service not listed, please specify in the last row.
 
 
Availability in the officeReferred client in past year
Not Available Somewhat available a few programs Readily available several programs
YesNo I do not personally make referrals
123123
a. Drug/alcohol education
b. Outpatient substance abuse treatment
c. Residential/inpatient substance abuse treatment
d. STD testing
e. HIV testing
f. Mental health evaluation
g. Mental health counseling
h. Motivational counseling
i. Anger management
j. Moral Reconation Therapy (MRT)
k. Domestic violence victims services
l. Domestic violence services
l. Trauma
m. Sex victimization
n. Multi-Systemic Therapy (MST), Functional Family Therapy (FFT), Multidimensional Treatment Foster Care (MTFC), Multidimensional Family Therapy (MDFT)
o. Family counseling
p. Vocational services/job placement/job training
q. Gang prevention or intervention
r. Gender-specific programs
s. Health and wellness programs
t. Group counseling
u. Individual counseling
v. Other:
 
 
If other, please specify:
   
 
 
 
14. It is recognized that there is a need for programs and services geared towards different cultures and ethnic groups. In the list below, please indicate whether you feel there are sufficient programs for the identified groups and whether you have made referrals to other organizations in the past year.
 
 
Availability in the officeReferred client in past year
Not Available Somewhat available a few programs Readily available several programs
YesNo I do not personally make referrals
123123
a. Latinos/Hispanics
b. African Americans
c. Asians/Vietnamese/ Filipino/Korean
d. Middle Eastern
e. Indian/Pakistani
f. African/Somolian
g. Other
 
 
If other, please specify:
   
 
 
 
CASE MANAGEMENT & MONITORING
 
 
15. Please indicate the extent to which you feel comfortable in doing the following. (Check one for each row)
Very uncomfortable Uncomfortable Neutral Comfortable Very comfortable
a. Praise the client for successful completion of a task or for achieving a goal
b. Establish or review a behavioral contract
c. Remind the client that he/she should be more committed to change.
d. Letting the client know that they have a valid point
e. Tell the client that they have to tell their family and/or friends about their problems.
f. Asking questions that allow the client to comment on their progress made
g. Summarize what the client said to allow him/her to hear their own ideas
h. Repeat the exact words that the client said to get feedback from him/her
i. Tell the client that he/she needs to change their behavior or they will be violated
j. Reiterate to the client an area that they should desire to change.
Very uncomfortable Uncomfortable Neutral Comfortable Very comfortable
k. Work at getting the client to discuss change
l. Explore how the client can strengthen their commitment to change
m. Indicate to the client that what they are doing is not right.
n. Help the client see the difference between where his/her life is and where the client wants to be in the future
o. Ask the client to identify different ways that they could handle a difficult situation in the future
p. Tell the client to take your advice since you have handled many problems in the past.
q. Ask only specific questions to avoid getting into a lengthy discussion
r. Be sure to remind the client that he is under supervision and needs to be more careful in his/her decision
 
 
 
PARTNERSHIPS
 
 
16. Below is a list of common activities between agencies. Please check all activities that apply to your unit’s working relationship with the judiciary and other community-based agencies on issues specific to assessment, treatment planning, service referrals, and placement.
Judges Community-Based Service Providers Local Schools/ School System Not Sure
a. We share information on client needs for treatment services.
b. We have agreed on specific requirements client must meet to be eligible for programs.
c. We hold joint staffings/case reporting consultations.
d. We have developed joint policy and procedure manuals.
e. We have pooled funding for some client services.
f. We share operational oversight of some treatment programs.
g. Our organizations cross-train staff on treatment issues.
h. We have written protocols for sharing client information.
 
 
17. Please indicate the extent to which you agree or disagree with the following statements. (Fill in one O for each row)
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
a. We should show people who use drugs they will be punished severely if they don’t stop.
b. We should make sure delinquents get effective treatment for addictions and other problems while they’re in JDC/DJJ/JCC/ADC, or on supervision in the community.
c. We should keep delinquents in detention and off the streets.
d. We should use the “eye for an eye, tooth for a tooth” principle.
e. We should deter future offenders by severely punishing delinquents who are caught and convicted.
f. We should provide delinquents with treatment to address addiction, mental health, or other problems.
g. We should make sure that the treatment provided is matched to the client’s needs.
h. We should keep delinquents in detention to prevent them from committing new crimes.
i. We should provide more treatment, jobs, and educational programs in a correctional setting to address problems that often contribute to crime.
j. We should keep drug users in JDC and off the streets.
k. We should punish addicts to stop them from using drugs.
 
 
 
ABOUT THE COURT SERVICES UNIT WHERE YOU WORK
 
 
18. Please indicate the extent to which you agree or disagree with the following statements about your unit. (Fill in one O for each row)
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
a. I talk up this organization to my friends as a great place to work.
b. Since joining this organization, my personal values and those of the agency have become more similar.
c. The reason I prefer this organization to others is because of what it stands for; that is, its values.
d. My attachment to this organization is primarily based on the similarity of my values and those represented by the office.
e. How hard I work for this organization is directly linked to how much I am rewarded.
f. In order for me to get rewarded around here, it is necessary to express the right attitude.
g. My private views about this organization are different from those I express publicly.
h. Unless I am rewarded for it in some way, I see no reason to expend extra effort on behalf of this organization.
i. What this organization stands for is important to me.
j. If the values of the organization were different, I would not be as attached to this organization.
k. I am proud to tell others that I am a part of this organization.
l. I feel a sense of “ownership” for this organization rather than just being an employee.
 
 
19. Please indicate how much you agree or disagree with each of the following statements about the condition in and functioning of your unit. (Fill in one O for each row)
Strongly disagree disagree Neither agree nor disagree Agree Strongly agree
a. We have few difficulties in adequately staffing our office.
b. We have funding available to introduce new programs and/or initiatives if they are needed.
c. We have had to cut or significantly reduce programs and/or services due to funding constraints.
d. We have enough staff to meet the needs of this office.
e. We have trouble retaining highly competent staff.
f. Our staff frequently say that they are overworked and/or don’t have enough time to get done what they need to do.
g. Our staff lacks access to the training and development programs they need.
h. Our staff integrates new knowledge and techniques into their work to improve the way in which services are provided.
i. Our staff stays current with new techniques that relate to their jobs.
j. The training and development programs for our staff are of very high quality.
Strongly disagree disagree Neither agree nor disagree Agree Strongly agree
k. Attending training and development programs is made a priority for our staff.
l. We would significantly expand/enhance certain programs and/or services if funding were available.
m. Our offices are designed to meet the specific needs of most of the important services and programs we run.
n. Our offices are well maintained and are kept fully functional.
o. We have the necessary physical space for the services and programs we run.
p. We have computers and information technology tools/resources to efficiently access offender records.
q. Our staff feels very comfortable using computers and information technology tools to do their jobs.
r. Our staff lacks the computer skills necessary to proficiently access offender records.
s. We regularly integrate new services, programs, and/or initiatives into our office operations.
t. Our programs, services, and/or initiatives are designed to address multiple offender needs.
u. We have a high level of coordination across units and/or departments when it comes to delivering services and programs to offenders.
v. We have significant challenges in generating the necessary political support for important priorities, new programs, and/or initiatives for offenders.
w. We have the support we need from communities for important priorities, new programs, and/or initiatives for offenders.
x. We have extensive collaborations/partnerships with external groups (e.g. outside service providers) that facilitate important priorities, new programs, and/or initiatives for offenders.
 
 
20. Please indicate how much you agree or disagree with each of the following statements about the conditions and functioning of your unit. (Fill in one O for each row)
Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
a. Ideas and suggestions from employees get fair consideration by management.
b. Managers and staff periodically meet and talk about what is working well and what isn’t to improve our performance.
c. Learning new knowledge and skills and using them in your job is highly valued by supervisors and managers.
d. We systematically measure important outcomes for this office that assess our performance.
e. Staff feel comfortable promoting different ideas or suggestions, even if they conflict with established policy or practice.
f. We have well-defined performance outcomes and specific plans in place for how to achieve them.
g. The formal communication channels here work very well.
h. Opportunities are provided for staff to attend training or other developmental opportunities.
i. Innovative actions and initiatives undertaken by staff are highly valued.
j. The informal communication channels here work very well.
Strongly disagree Disagree Neither agree nor disagree Agree Strongly Agree
k. Employees are always kept well informed.
l. Information on new or best practices is made available to staff to use in their work.
m. Managers are open and willing to try new ideas or ways of doing things.
n. Employees always feel free to ask questions and express concerns in this facility.
o. There is a shared understanding of the changes needed to help CSU to achieve its long-term objectives.
p. There are discussions involving all of the staff about the vision of the office and ways to achieve it.
q. Staff generally feel comfortable discussing mistakes, errors, or problems with supervisors and managers.
r. Most staff here believe that they can have open discussions with supervisors and managers about work-related difficulties or problems.
s. Most staff are aware of and agree about where we should be in the future.
t. When mistakes or errors are made, managers tend to treat them as opportunities to learn rather than respond by using punishment.
 
 
21. Please indicate the extent to which you agree or disagree with the following statements about efforts to make changes in your unit.
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
a. I’ve pretty much given up trying to make suggestions for improvements around here.
b. Changes to the usual way of doing things at this office are more trouble than they are worth.
c. When we try to change things here they just seem to go from bad to worse.
d. Efforts to make improvements in this office usually fail.
e. It’s hard to be hopeful about the future because people have such bad attitudes.
 
 
22. Please indicate how much you agree or disagree with each of the following statements about the need for additional guidance or training in your unit. (Check one for each row)

My office needs additional guidance or training in...
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
a. Matching client needs with services.
b. Developing more effective case management strategies.
c. Using client assessments to guide case management decisions.
d. Using client assessments to track client progress.
e. Assessing client’s problems and needs.
f. Increasing client participation in treatment.
g. Monitoring client progress.
h. Improving rapport with client.
 
 
23. Please respond to the following statements about training in your unit and agency. (Check one for each row)
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
a. I have such a large workload that I do not have the time or motivation for new training.
b. I was satisfied with the training opportunities available to me in the last year.
c. I learned new clinical skills and/or techniques from training in the past year.
d. New policies and procedures learned in training are too difficult for me to implement with my current caseload.
 
 
24. Please indicate the extent to which you agree or disagree with the following statements about your immediate supervisor. (Check one for each row)

My immediate supervisor...
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
a. Inspires others with his/her plans for this unit for the future.
b. Leads by example.
c. Treats each of us as individuals with different needs, abilities, and aspirations.
d. Takes time to listen carefully to and discuss people’s concerns.
e. Encourages new ways of looking at how we do our jobs.
f. Gives special recognition to others’ work when it is very good.
g. Provides well-defined performance goals and objectives.
h. Stays well-informed in what is being done in my work group.
 
 
25. Please indicate the extent to which you agree or disagree with the following statements about coordination between different units within this agency. (Check one for each row)
Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
a. People from different units who have to work together do their jobs properly and efficiently without getting in each other’s way.
b. Staff from different units in this agency work well together.
c. Staff from other units help out case management staff in ways that keep things running smoothly.
d. Staff from different units work together to solve problems involving case management services as they arise.
e. Staff in the field offices feels supported by staff at CSU administration.
f. Staff from CSU administration communicates well with staff in different units.
 
 
 
ABOUT YOU
 
 
 
26. Please give a description of an average day working in your position.
   
 
 
 
27. How many hours per week do you work in this position?
   
 
 
 
28. What are your primary job responsibilities? (Fill in all that apply)If you do not see an option that applies to you, please fill in the blank next to "other"
 
Conduct searches on offenders person
 
Assess appropriate services for clients
 
Provide resources to help clients find work
 
Conduct home visits
 
Complete state or CSU mandated paperwork
 
Encourage clients to discuss challenges faced at school/work
 
Serve as a role model for good conduct
 
Discipline clients
 
Encourage clients to get a job
 
Encourage clients to discuss challenges faced at home
 
Provide court recommendations
 
Monitor compliance with probation conditions and court orders
 
Conduct assessments of youth/family risk, needs and protective factors
 
Develop service/treatment plans
 
Other (Specify)
 

 
 
 
29. Do you currently supervise any clients on probation, aftercare or pre-dispositional supervision? (Check one)
 
No
 
Yes
 
 
 
29a. How many clients are currently assigned to your caseload?
   
 
 
29b. How many are on probation?
   
 
 
29c. How many are on standard aftercare?
   
 
 
29d. How many are on intensive aftercare?
   
 
 
29e. How many are on pre-dispositional supervision?
   
 
 
29f. If you supervise clients on aftercare, please indicate the number of these aftercare clients who currently reside in a facility
   
 
 
29g. Approximately how often do you visit clients on aftercare while they reside in a facility? (Check  one)
 
Once a week
 
Every other week
 
Once a month
 
Less than once a month
 
I do not supervise clients on aftercare.
 
 
 
30. How Long have you worked for CSU? (____Years____Months) ex. 1.6
   
 
 
 
31. How Long have you worked with juvenile offenders (at CSU and other agencies)? (____Years____Months) ex. 1.6
   
 
 
 
32. How long have you/did you provide direct case management/supervision services for juvenile offenders?(____Years____Months) ex. 1.6
   
 
 
 
33. CSU staff wear many hats. Please check only one of the following which you would consider as your primary role in CSU. We are interested in how you define your work and not your actual job title, training, education, or certifications. (Check one)
 
Probation agent that enforces the orders of the court.
 
Counselor
 
Case manager
 
Support staff
 
A supervisor/manager of other DJJ staff
 
Administrator
 
 
 
34. What is the highest academic degree you hold? (Check one)
 
HS diploma
 
Associates
 
Bachelors
 
Masters
 
RN/LPN
 
PhD
 
Other (Specify)
 
 
 
 
35. Do you hold any professional credentials, certifications, or licenses?
 
No
 
Yes
 
 
If yes, please specify:
   
 
 
 
36. How would you describe yourself? (Check all that apply)
 
White/Caucasian
 
Black/African-American
 
Hispanic/Latino
 
Asian/Pacific Islander
 
American Indian/Alaska Native
 
Other (Specify)
 

 
 
 
37. What is your age?
   
 
 
 
38. What is your gender (check one)
 
Male
 
Female
 
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