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FCHV_final_v1

Fuel Cell Hybrid Vehicle Study Final Survey
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* Please enter your respondent PIN ID:
   
 
 
 
* During the past four weeks, approximately what percent of your trips (you as the driver) has been taken with the FCHV? (Please select one response.)
 
0%
 
10%
 
20%
 
30%
 
40%
 
50%
 
60%
 
70%
 
80%
 
90%
 
100%
 
 
 
* Please indicate the types of trips in which you have been the driver but intentionally DID NOT drive the FCHV. (Please select all that apply.)
 
I never intentionally chose NOT to drive the FCHV.
 
Grocery shopping trips
 
Local shopping errands
 
Taking kids to school
 
Going to work
 
Visiting local friends
 
Going out for entertainment (e.g., movies, restaurants, etc.)
 
Intraregional trips (outside your local city, within the metropolitan area)
 
Interregional trips (outside your metropolitan area)
 
Other, please specify:
 

 
 
 
Could you please elaborate on the general reasons as to why you did not take the FCHV on these trips?
   
 
 
 
* About how often have you forgone trips with the FCHV because you did not have enough fuel, and you could not easily access a fueling stations? (Please select one response.)
 
More than 10 times
 
5 to 10 times
 
3 to 4 times
 
1 to 2 times
 
I have not forgone any trips with the FCHV because of fuel issues.
 
 
 
* For the main refueling station that you've used (and/or others if you care to comment), is there anything you would do to make the refueling experience easier? Please explain.
   
 
 
 
* How many times have you fueled the FCHV during the past four weeks? (Please select one response.)
 
I have not fueled the vehicle during the past four weeks.
 
Once
 
Twice
 
Three times
 
Four times
 
Five times
 
More than five times
 
Not sure
 
 
 
* How would you characterize the ease of fueling the FCHV? (Please select one response.)
 
Very simple
 
Somewhat simple
 
A little difficult
 
Somewhat difficult
 
Very difficult
 
 
 
* On average, how long did it take to fuel the vehicle at that station? (Please select one response.)
 
20 to 30 minutes
 
15 to 19 minutes
 
10 to 14 minutes
 
5 to 9 minutes
 
Less than 5 minutes
 
I have not fueled the FCHV yet
 
 
 
* Which hydrogen station was the main station where you refueled the FHCV? (Please selection one response.)
 
Richmond Field Station (RFS)
 
California Fuel Cell Partnership (Sacramento)
 
Humboldt State University
 
AC Transit (Emeryville)
 
I have not fueled the FCHV yet.
 
 
 
* If you used more than ONE fueling station, please select the second most commonly used station. (Please select one response.)
 
Richmond Field Station (RFS)
 
California Fuel Cell Partnership (Sacramento)
 
Humboldt State University
 
AC Transit (Emeryville)
 
I have not used another station.
 
 
 
* At this second station, how long did it typically take to fuel the vehicle? (Please select one response.)
 
20 to 30 minutes
 
15 to 19 minutes
 
10 to 14 minutes
 
5 to 9 minutes
 
Less than 5 minutes
 
 
 
* If you used more than TWO fueling stations, please select the third most commonly used station. (Please select one response.)
 
Richmond Field Station (RFS)
 
California Fuel Cell Partnership (Sacramento)
 
Humboldt State University
 
AC Transit (Emeryville)
 
I have not used a third station.
 
 
 
* At this third station, how long did it typically take to fuel the vehicle? (Please select one response.)
 
20 to 30 minutes
 
15 to 19 minutes
 
10 to 14 minutes
 
5 to 9 minutes
 
Less than 5 minutes
 
 
 
* The limited availability of hydrogen infrastructure greatly restricted my use of the FCHV in my daily travel. (Please select one response.)
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
 
 
* During the past four weeks, at what "cruising range" of hydrogen fuel remaining have you generally become concerned about not having enough to complete your trips in the FCHV? (Please select one response.)
 
100 miles of fuel remaining
 
80 miles of fuel remaining
 
60 miles of fuel remaining
 
40 miles of fuel remaining
 
20 miles of fuel remaining
 
Less than 20 miles of fuel remaining
 
 
 
* How long is a one-way trip to your nearest hydrogen fueling station from home? (Please select one response.)
 
More than 30 minutes
 
25 to 30 minutes
 
20 to 24 minutes
 
15 to 19 minutes
 
10 to 14 minutes
 
5 to 9 minutes
 
Less than 5 minutes
 
I don't know.
 
 
 
* If you've used the Station Operating Status System (SOSS), how useful have you found it to be? (Please select one response.)
 
Very useful
 
Somewhat useful
 
A little useful
 
Not very useful
 
Not at all useful
 
I have not used the Station Operating System (SOSS).
 
 
 
Do you have specific suggestions for how to make the Station Operating System (SOSS) more useful for you?
   
 
 
 
* Given your experiences during the past four weeks, the range of the FCHV is: (Please select one response.)
 
Entirely adequate
 
Mostly adequate
 
Slightly limiting
 
Very limiting
 
 
 
* How close have you come to emptying the vehicle before refueling? (Please select one response.)
 
I ran out of fuel
 
I was very close to running out
 
I had about 20 miles of "cruising range"
 
I had about 40 miles of "cruising range"
 
I had about 60 miles of "cruising range"
 
I've always had more than 60 miles of "cruising range"
 
Other, please specify:
 
 
 
 
Are there any other features about the FCHV that you currently consider to be significantly better than a conventional gasoline vehicle? Please explain.
   
 
 
 
Are there any features that are significantly worse than a conventional gasoline vehicle? Please explain.
   
 
 
 
* Please tell us three things that you liked MOST about the FHCV.
   
 
 
 
* Please tell us three things that you like LEAST about the FCHV.
   
 
 
 
Are there any specific features you would like to see included in the next FCHV? (Please check all that apply.)?
 
Advanced navigation system (e.g., real-time traffic, voice control)
 
Cruise control
 
Rear camera
 
High-end sound system
 
Automatic parking assist
 
Light-sensing auto headlights
 
Fully electric driver seat
 
Other
 

 
 
 
If any members of the public approached you to ask about the vehicle during the month that you were driving, what did they tend to ask about? (Please check all that apply.)?
 
Zero-tailpipe emissions
 
Electric drive system
 
Hydrogen fueling tanks
 
Hydrogen fuel safety
 
Driving range
 
Availability of fueling infrastructure
 
Vehicle reliability
 
Sale price
 
Source of hydrogen fuel
 
HOV lane access
 
Overall environmental impacts

 
 
 
* Overall, how has the FCHV met your expectations? (Please select one response.)
 
Greatly exceeded my expectations
 
Exceeded my expectations
 
Met my expectations
 
Slightly disappointed
 
Greatly disappointed
 
 
 
* Based on your experience with the FCHV, what is your perception of the safety of hydrogen as a fuel? (Please select one response.)
 
Much safer than gasoline
 
Safer than gasoline
 
About as safe as gasoline
 
Less safe than gasoline
 
Much less safe than gasoline
 
 
 
* Based on your experience with hydrogen refueling, what are your perceptions of hydrogen fueling safety? (Please select one response.)
 
Much safer than gasoline
 
Safer than gasoline
 
About as safe as gasoline
 
Less safe than gasoline
 
Much less safe than gasoline
 
 
 
* The limited availability of hydrogen infrastructure would greatly impact my decision to purchase a FCHV for my daily travel. (Please select one response.)
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
 
 
* The ability to use the high-occupancy vehicle (HOV) lane with a FCHV would greatly impact my decision to purchase a FCHV for my daily travel. (Please select one response.)
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
 
 
Not knowing all of the details of a future fuel cell vehicle, approximately how much would you be willing to pay for a vehicle of this type, assuming that hydrogen fuel was reasonably available and similar in cost per mile to gasoline? (Please select one response if you ever consider purchasing vehicles when new)?
 
I would not be interested in purchasing an FCV at any price
 
I would consider purchasing it for less $30,000
 
I would consider purchasing it for $30,000 to $40,000
 
I would consider purchasing it for $40,000 to $50,000
 
I would consider purchasing it for $50,000 to $60,000
 
I would consider purchasing it for $60,000 or more
 
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