FEXCO Customer Survey

Talofa and Welcome to FEXCO AMERICAN SAMOA/WESTERN UNION. Thank you for using our services - we hope you are satisfied with how you have been served today. Please complete this survey so we know how we can better our services and continue to make our customers happy.

How would you rate your level of satisfaction with us?

How long have you used our company's services?

Less than 3 months

3 months to 6 months

6 months to less than 1 year

1 year to less than 3 years

More than 3 years

How likely are you to continue trading with us?

Which of our services do you use? Select all that apply.

Money Transfer

Foreign Exchange

Business Payments and Personal Transfers

How often do you use our services?

Have you ever recommended us to others?

No, never recommended

Have recommended once or twice

Have recommended several times

Please complete the following in your own words. The service ............................

What suggestions do you have or improvements you would like to see made?

Please give the name of the Front Line Associate/Teller who assisted you and one word to explain their service.