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Customer Survey Fitness Engaged is gathering information to improve its service and better understand the needs of its customers. Your participation is very important. Responses to the following survey questions will help us learn more about what is important to you as a current or former customer. Please answer the questions truthfully. If you choose not to answer a question, please skip the question or click “prefer not to answer.” All responses will be confidential and your name will not be shared as a survey participant. If you have questions about the survey, please contact me Thank you for helping us build a better service for our customers! |
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| * 1. Which services do you use? |
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| * 2. How would you rate your overall satisfaction with this service? |
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| 3. How frequently do you meet with your trainer? |
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| 4. In addition to your training sessions, how often do you participate in the following activities?
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| * 5. How likely are you to recommend this service to a friend or colleague? |
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| 6. Please rate the following attributes:
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| 7. Do you have suggestions for improving this service? | | |
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| * 8. How long have you used this service? |
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| 9. How long did you use this service before you discontinued it? |
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| 10. Why did you discontinue this service? |
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| 11. If you switched to another service provider, why did you switch? |
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| 12. How likely are you to continue using this service? |
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| * 13. What is your number one challenge to maintain a consistent fitness program? |
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| * 14. Are you satisfied with your current level of health and fitness? |
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| 15. Have you purchased or used similar products or services within the past two years? |
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| 16. Please list the other types of related products or services you have used. | | |
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| 17. What did you like best about these products/services? | | |
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| 18. Why did you discontinue these products/services? |
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| 19. When you hear our business name, Fitness Engaged, what main idea comes to mind (something we stand for)? | | |
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| 20. What do we do that makes us unique from our competitors? | | |
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| 21. Compared with our competitors, where do we rank in this service specialty? |
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| 22. If we aren’t the best service provider, who is? | | |
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| 23. Is there an unaddressed need we should focus on? If yes, what is it? | | |
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| * 24. How did you learn about our service? |
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| 25. What motivated you to purchase this service? | | |
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| 26. What alternative products/services did you consider before purchasing this service? | | |
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| 27. How long did you consider this service before you purchased? |
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| 28. Did you participate in a free evaluation or trial before purchasing this service? |
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| * 29. Who influenced your decision to purchase? |
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| * 30. How far do you travel for this service? |
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| 31. Please indicate your gender. |
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| 32. Which range includes your age? |
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| 33. Please indicate your annual household income. |
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