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  1. Surveys
  2. 2014
  3. September
  4. F
  5. Flavine Customer Questionnaire 2014
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Exit Survey
 
 
Dear customer

We would appreciate if you took 5 minutes of your time to reply to some questions as it is very important for us to learn your opinion about Flavine Europe. Your participation in this study is completely voluntary and you can withdraw from the survey at any point.

If you have questions at any time about the survey or the procedures, you may contact us at +49 89 939 967 0 or by email at the email address specified below.

[email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Your company name (optional)
   
 
 
Services / Products you buy from us
   
 
 
Please rate your overall experience with Flavine:
 
 
 
How competitive are we?
(1 = Very Poor, 2 = Poor, 3 = Average, 4 = Good, 5 = Excellent)
1 (Very Poor) 2 3 4 5 (Excellent) N/A
Price level
Price stability
Payment terms
 
 
How satisfied are you with our service?
1 (Very Poor) 2 3 4 5 (Excellent) N/A
Responsiveness and assistance (pro-active, timely, knowledgeable)
Service (friendly, understood my needs)
Ability to meet your demands (PSD, packaging, delivery flexibility)
 
 
How would you rate our logistics?
1 (Very Poor) 2 3 4 5 (Excellent) N/A
Lead-time
On-time delivery
Condition of received goods (complete documents, packaging in good shape)
 
 
What do you think of our Quality and Regulatory Support?
1 (Very Poor) 2 3 4 5 (Excellent) N/A
Regulatory support (Provision of supportive information, quality of documentation)
Responsiveness to your complaints (solutions, replacement of goods)
 
 
 
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