Follow Up Survey for Partnership Coaching

Hello,

Thank you for taking the time share your thoughts!

We just want to ask that you keep your feedback limited to the Partnership Coaching and GROW training session that you attended. We are not asking about the larger Call Center of the Future project.

How often do you use each of the following in your coaching sessions?

Rate the following tools based on usefulness:

Please check any of the tools that you still use today?

GROW Worksheets

Participant Guide (Bound workbook)

GROW Summary (green)

Cubicle Poster

None of these

Based on your observations has the Partnership Coaching Training contributed to reduced agent attrition?

Yes

No

Unsure

Why or Why not?

How long have you been in a leadership position?

0-1 years

2-3 years

4 or more years

I am not in a leadership position

How many employees do you supervise?

Select the type of contract you work for?

High-Tech/Commercial (ex: Apple, Verizon, Sprint)

Healthcare (ex: Highmark, IBC, Humana)

Not Sure

Have there been any barriers preventing you from applying what you learned to your daily work? (Time for coaching sessions, client needs, Management)?