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Follow Up Vermont


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As a result of the Mission to Vermont, have you made changes to your business operations? If yes, please explain.
   
 
 
 
Participants ranked in the mission evaluation “To improve my services and marketing to enhance my business” as the most important factor in your decision to attend the Best Practices Mission to Vermont. Please list how you have improved since the end of the mission.
   
Have you made any changes to your use of communication technology as a result of the mission (ie. social media)?
   
 
 
 
Did you offer experiential tourism before the mission? How has your business changed as a result of applying experiential tourism to your business that can be attributed to lessons learned from the mission?
   
 
 
 
As a result of implementing experiential tourism, have you experienced increased visitation and revenues or increased customer satisfaction as a result of applying changes to your business that can be attributed to lessons learned on the mission?
   
 
 
 
Since the mission, have you worked with complementary businesses (not on the mission) to enhance experiential tourism? Please tell us about what business and how this was achieved.
   
Have you collaborated with any other mission participants or places we visited? If so, how?
   
Are there initiatives that you would like to implement as a result of participation on the mission? Please Explain.
   
Is there anything holding you back from implementing these initiatives?
   
 
 
 
Did you learn worthwhile skills and knowledge that was beneficial as a result of visiting a hands-on environment? If yes, please explain.
   
 
 
 
Have you made any additional financial investments in your business as a result of applying lessons learned from the mission? If so, please explain?
   
If you require financial assistance, describe how this would help you incorporate experiential tourism and what would the monies be used for developing?
   
What other types of help would you need to develop experiential tourism for your business (training, site evaluation)?
   
 
 
 
Suggestions for new missions included Nova Scotia, Quebec, the New England Coast and Pennsylvania. Areas have to offer a broad range of experiences to our diverse company participants. Please describe an area that you would like for an experiential tourism mission. Please describe why, how it would benefit your company, how it translates to the Nova Scotia experience and what the group could learn collectively.
   
 
 
The next two questions summarizes the experiences you've incorporated in your business. Please check the appropriate circles.
The first question below relates to the customer's experience and which senses you incorporated to add value to their experience at your place of business.
Before Mission After Mission Planned for Future Not Planned N/A
Sight
Hearing
Taste
Smell
Touch
 
 
Please check the following activities incorporated or to be incorporated appropriately.
Before Mission After Mission Planned for Future Not Planned N/A
Created or Improved Self-Guided Tours
Created or Improved Guided Tours
Trained employees to interact with visitors, tell stories, relate history
Created or Improved Hands-on Activities
Created or Improved In-depth Learning Opportunities
Created or Improved AV/Powerpoint Presentation/Interpretation Kiosk
Created New or Redesigned Packaging
Created or Revised a Buy-Local Promotion
Created or Expanded Social Media Campaign
Created or Improved Production Viewing Area or Store Layout
Before Mission After Mission Planned for Future Not Planned N/A
Created or Improved Factory Outlet Shop
Began Product Sample Give-aways
Created Cross-marketing campaigns; selling your's with another Company's Products
Added Food Service
Added New Menu Items
Created or Improved Plate Presentation
Delivered Better Customer Service
Distributed Information of Other Local Businesses
Had Site Evaluation and are Working on New Experiential Tourism Activities for the spring 2012
 
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