FP2011Q4-客户满意度调查

1. How did you first find out about FocalPrice?

A - Search engine (Google, Yahoo etc)

B - Social media (Facebook, Twitter, YouTube, Blogspot etc)

C - Other on-line ads（banners, texts, articles etc）

D - Recommendations from friends

2. Where do you search for a product that you want to buy?

3. What is the reason that you haven't yet placed an order with us?

A - I can't find the product that I want

B - The product price is too high

C - Apart from PayPal, no other payment method is offered

Others (please specify)

4. Compared to your expectations, what do you think of FocalPrice’s performance in the following fields?

	Outstanding	Good	Average	Poor	Unacceptable	Don’t know
A - Easy to find the product you like

B - Product availability and variety (new product introduction frequency, stock control)

C - Sufficient product introduction/description

D - Price

E - Payment method

F - Overall customer service (response time, politeness, professional skills, and helpfulness)

G - Usability (navigation, UI design, running speed, stability, security)

5. How likely is it that you will place an order with FocalPrice in the future?

6. To which of the following age categories do you belong?

A - Under 22 years old

B - 22 to 30

C - 30 to 40

D - Over 40

7. What is your highest level of education?

A - High school

B - Associate Degree

C - Bachelor Degree

D - Master's degree or above

8. What are your other suggestions which can help us better serve you？