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The Frito Lay Foodservice team is very interested in your opinions to shape and direct its approach to serving you through meaningful brand and product innovation in the years to come. Your responses will remain completely confidential. We know your time is valuable and we thank you for your participation.
 
 
Respondent Information
 
 
* 1. Name
   
 
 
* 2. Company
   
 
 
* 3. Title
   
 
 
* 4. Contact Phone
   
 
 
5. Which best describes your current business?
 
Full Service Restaurant
 
Limited Service Restaurant
 
Business and Industry
 
Education (K-12, college/university)
 
Lodging
 
Healthcare (hospitals and nursing homes)
 
Vending
 
Recreation
 
Retail Hosts
 
Other
 
 
6. Please indicate which of the following you consider to be your primary and secondary consumer (end user) targets for your business.
Primary Target Secondary Target Not Considered a Target
Kids 12 & Under
Teens
Young Singles
Young Marrieds without Kids
Families with Kids
Moms/Female Gatekeepers
Baby Boomers
Mature Adults/Seniors
 
 
 
Trends and Issues
 
 
7. We’d like you to think about some of the key trends and issues which may have an impact on your business over the next 3 years. For each of the following, please indicate how significant of an impact you expect each of these factors to have on your business in the next 3-5 years, based on a 5 point scale, with 1 = Little to no anticipated impact and 5 = Definitely will have significant impact.
 
8. Consumer/Customer Base
1 = Little to no anticipated impact 2 = Probably will NOT have a significant impact 3 = May or may not have a significant impact 4 = Probably will have a significant impact 5 = Definitely will have a significant impact
Increasing ethnic diversity
Increasing influence of Millennials/Generation Y (age 18-34)
Aging Baby Boomers/living longer
 
9. Market/Economic
1 = Little to no anticipated impact 2 = Probably will NOT have a significant impact 3 = May or may not have a significant impact 4 = Probably will have a significant impact 5 = Definitely will have a significant impact
Importance of good value/value menu options
Willingness to pay more for unique, desirable features
New competitive restaurant/foodservice formats
Weak economy
Rising ingredient costs
 
10. Lifestyle Factors
1 = Little to no anticipated impact 2 = Probably will NOT have a significant impact 3 = May or may not have a significant impact 4 = Probably will have a significant impact 5 = Definitely will have a significant impact
Always “on-the-go”
Looking for a break from the mundane
Seek simplification of chaotic lives
Seeking experimentation in a safe/low risk environment
 
11. Health Factors
1 = Little to no anticipated impact 2 = Probably will NOT have a significant impact 3 = May or may not have a significant impact 4 = Probably will have a significant impact 5 = Definitely will have a significant impact
Desire for low calorie, better for you options
Not willing to sacrifice taste for health benefits
Desire for better for you options with balanced nutrition
Eating at home more often due to lack of healthy options away from home
 
12. Tastes/Preferences
1 = Little to no anticipated impact 2 = Probably will NOT have a significant impact 3 = May or may not have a significant impact 4 = Probably will have a significant impact 5 = Definitely will have a significant impact
Branded menu items (e.g., Jack Daniel’s Grill at T.G.I. Friday’s)
Novel experiences
Locally sourced foods
Mini meals/heartier snacks
Gourmet/epicurean items
Customizable options
Highest quality ingredients
Tastes like homemade (away from home)
Ethnic/authentic ingredients/flavors
Handheld/portable
 
 
13. What other key trends, issues or opportunities not listed above do you expect to have a significant impact on your business in the next 3 years?
   
 
 
 
Strategic Priorities
 
 
14. Now, we’d like you to think about your strategic priorities over the next 3 years, in terms of addressing specific dayparts/occasions.

Please indicate which of the following dayparts/occasions you consider to be a strategic priority for your business over the next 3 years. You may select as many or as few Top Strategic Priorities and Secondary Strategic Priorities as you deem appropriate.
 
15. Dayparts/Occasions
Top Strategic Priority Secondary Strategic Priority Not a Strategic Priority
Breakfast/Breakfast replacement
Morning Snacking – Beverage as snack
Morning snacking – All Other
Lunch – Core Entrees
Lunch – Accompaniments/Sides
Afternoon snacking – Beverage as snack
Afternoon snacking - Hearty snack/mini-meals
Afternoon snacking – Light snack/tide me over
Appetizer/Happy Hour
Dinner – Core Entrees
Dinner – Accompaniments/Sides
Late night snacking
Dessert/Sweets
 
 
16. We’d like you to continue to think about your strategic priorities over the next 3 years, but this time in terms of addressing potential consumer needs.

Through recent consumer research, we have identified several areas of potential consumer needs within the foodservice arena, which are reflected in the following statements. Please indicate which of the following consumer need statements you consider to be a strategic priority for your business to address over the next 3 years. You may select as many or as few Top Strategic Priorities and Secondary Strategic Priorities as you deem appropriate.
 
 
Top Strategic Priority Secondary Strategic Priority Not a Strategic Priority
PLEASE THE FAMILY: “Help me find new ways to please my family so we can relax and enjoy time together.”
 
WHATEVER’S THERE: “Just give me something quick and easy.”
 
GET OUT OF MY RUT: “Help me confidently break out of my rut and express myself.”
 
ME TIME: “Help me relax, regroup, and enjoy a moment to myself.”
 
SPECIAL CONNECTIONS: “Help me create special times with others so I can feel connected.”
 
FEED MY PRODUCTIVITY: “Help me get things done and get through my busy day.”
 
 
17. What other key consumer needs do you consider to be a strategic priority for your business to address over the next 3 years?
   
 
 
 
Categories and Brands
 
18. As you think about addressing your key strategic priorities over the next 3 years, what product/ingredient categories do you anticipate will be most relevant? Please rate each of the following categories on a 5 point scale, where 1 = Not at all relevant and 5 = Extremely relevant.
1 = Not at all relevant 2 = Only a little relevant 3 = Somewhat relevant 4 = Quite relevant 5 = Extremely relevant
Soft Pretzels
Appetizers
Nuts & Seeds
Breakfast sausage/bacon
Tortilla Chips
RTB Muffins
Hot/cold cereal
RTE Cookies
Yogurt
Cheese Snacks
1 = Not at all relevant 2 = Only a little relevant 3 = Somewhat relevant 4 = Quite relevant 5 = Extremely relevant
Syrup/Jams/Jellies/Honey
Popcorn
Hot sauce/Salsa
Handheld/portable breakfast items
Dips
Edible bowls/salad bowls
Fruit
Crackers
Spreads
Multigrain Chips/Snacks
1 = Not at all relevant 2 = Only a little relevant 3 = Somewhat relevant 4 = Quite relevant 5 = Extremely relevant
Pancakes/Waffles
Corn Chips
RTB Cookies
Toaster Pastries
Egg-based breakfast items
RTE Muffins
Bagels/Biscuits
Potato Chips
Breakfast/snack bars
 
 
19. What other product categories (not listed above) do you believe are most relevant to address your strategic priorities over the next 3 years?
   
 
 
20. We’d also like your opinion on specific brands as potential future menu items. These could include branded ingredients, branded menu pairings, or other branded menu innovation. Which of the following Frito Lay brands would you be most likely to consider for potential branded menu options for your business? (Please check all that may apply.)
 
Grandma’s
 
Tropicana
 
Ruffles
 
Stacy’s
 
Sunchips
 
Tostitos
 
Jack Link’s Matador
 
Doritos
 
Rold Gold
 
Fritos
 
Sabra
 
Smartfood
 
Cheetos
 
Aunt Jemima
 
Quaker
 
Lay’s
 
None of the Above. If you checked this box, please tell us why.

 
 
 
Innovation Gold Standards
 
 
21. Now we’d like you think about menu innovation. In your opinion, what example would you describe as “best in class” or a “gold standard” in menu innovation? Please cite the company name, item, and brief description of the item. (Your example may be from any company, including your own.)
   
 
 
22. What characteristics make that a great example of “gold standard” menu innovation?
   
 
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