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  5. Functional Customer Feedback Survey - Marketing De

Functional Customer Feedback Survey - Marketing De

Functional Customer Feedback - Marketing Department- IDM 2013
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Exit Survey
 
 
Dear valued Customer

IDM Functions have the primary goals to deliver the goods and services required to support the needs of internal IDM staff. Customer Service is a priority when delivering these services to the IDM community. We are interested in receiving feedback concerning your contact with this function. In order to continually evaluate the delivery of service and to aid in improving our processes, please take a few minutes to complete the functional customer feedback survey.

It will take approximately 5 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this survey will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact the Research Office at 3612167 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Demographics
 
 
Please select a suitable choice in the following demographic data
 
Please select an option
* Discipline/Department
 
Please select an option
* Age
 
20-30
 
31-40
 
41-50
 
>50
 
Other
 
 
Please select an option
* Tenure( years of work at IDM)
 
<1 year
 
1-3 years
 
4-7 years
 
8-10 years
 
>10 years
 
 
 
Customer Satisfaction Evaluation
 
 
Please select a suitable choice
 
Rate the importance of the Function and Process
Poor Fair Good Excellent N/A
Accuracy of information provided
Knowledge level of staff
Ease and understanding of functional process
Timeliness of the process and actions
 
 
Rate your level of satisfaction
Unsatisfactory Satisfactory Superior N/A
Responsiveness
Calls promptly returned
Resolution of issues/problems
 
 
Rate the overall Customer Satisfaction
Unsatisfactory Satisfactory Superior N/A
How would you rate the overall customer satisfaction of the fuction
 
 
 
Open Ended questions
 
 
Please answer the following open ended questions
 
 
Please provide us your ideas or suggestions which may help us develop better methods that will improve the quality of our response
   
 
 
 
Is there a services that we are currently not providing which you wish for us to provide? If yes, please describe and be as specific as possible
   
 
 
 
Is there a particular staff member in the function whose service you would like to applaud? Please provide a name.