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  1. Surveys
  2. 2008
  3. September
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  5. Gap Analysis 2008 - Distributors

Gap Analysis 2008 - Distributors

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Thank you for your input on the Arlon Materials for Electronics Customer Satisfaction Survey. We hope you'll choose to participate in this survey as your input is vital in helping us improve. It will take 5 minutes or less to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Mike Smith, VP of Marketing, at 302.834.2100 or by e-mail at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How satisfied are you with your overall experience with Arlon?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Not Satisfied
 
Very Dissatisfied
 
 
 
* How likely is it that you would recommend Arlon to a friend, colleague or customer over possible alternatives?
 
10 - Extremely likely
 
9
 
8
 
7
 
6
 
5 - Indifferent
 
4
 
3
 
2
 
1
 
0 - Extremely unlikely
 
 
In choosing a supplier of laminate or prepreg technology, please rate the following aspects for relative importance in the purchase/specification decision.
Extremely important | Very important | Neutral | Not very important | Extremely unimportant| No opinion |
* Technical service or support
* Sales support/experience
* Product quality/consistency
* Product price competitiveness
* Product performance/technology
* Product lead-time/availability
* On-time delivery performance
* Shipping/billing accuracy
* Credit terms
* Complaint responsiveness/resolution
* Product development innovation
* Breadth of product line
* Continuous improvement efforts
* Management commitment
* Overall product value
 
 
Please rate your relative satisfaction with Arlon as a supplier of high performance laminate and prepreg technology for printed circuit boards.
Extremely Satisfied | Very Satisfied | Indifferent | Not Satisfied | Extremely Dissatisfied | No Opinion |
Technical service or support
Sales support/experience
Product quality/consistency
Product price competitiveness
Product performance/technology
Product lead-time/availability
On-time delivery performance
Shipping/billing accuracy
Credit terms
Complaint responsiveness/resolution
Extremely Satisfied | Very Satisfied | Indifferent | Not Satisfied | Extremely Dissatisfied | No Opinion |
Product development innovation
Breadth of product line
Continuous improvement efforts
Management commitment
Overall product value
Overall performance as a supplier relative to alternatives
 
 
Based on the available suppliers, who would you rate as the best supplier relative to the specific attributes below?
Arlon | Nelco | Isola | Rogers | Taconic | Hitachi | Matshushita | Other | No Opinion |
Technical service or support
Sales support/experience
Product quality/consistency
Product price competitiveness
Product performance/technology
Product lead-time/availability
On-time delivery performance
Shipping/billing accuracy
Credit terms
Complaint responsiveness/resolution
Product development innovation
Breadth of product line
Continuous improvement efforts
Management commitment
Overall product value
 
 
 
Which of the following best describes your role within your organization?
 
Technical Service/Sales
 
Materials management/supply
 
Purchasing
 
Design engineering
 
Research & Development
 
Production/Manufacturing support
 
Quality
 
General Management
 
Finance
 
Other
 
 
 
Using the scale below, please rate Arlon as a supplier relative to the other suppliers in the industry.
Much Better | Somewhat Better | Equal | Somewhat Worse | Much Worse |
* Ability to meet the future needs of my business
* Responsiveness to my current requirements
* Business integrity & ethics
* Product quality & Quality systems
 
 
 
We thank you for your time & effort. Arlon is committed to continually improving its products and services and we greatly appreciate your feedback. Please feel free to add any additional comments in the space below:
   
 
Please contact [email protected] if you have any questions regarding this survey.
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