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Exit Survey
 
 
Overall, I am satisfied with the way GEMA perfomed on this project.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A, we dont have projects
 
 
 
GEMA service representatives adhere to professional standards of conduct.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
 
GEMA service representatives act in my best interest.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
 
Overall i am satisfied with the GEMA service representatives
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
 
The GEMA account manager is knowleageable and professional.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
 
The GEMA account manager is making positive contribution to my business.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
 
The GEMA account manager responds to my inquiries in a timely manner.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
 
I am happy with the GEMA customer service level.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
 
 
My calls are answered immediatelly. It is easy to get through to customer service.
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
Other
 
 
 
 
Are your orders processed correctly and in timely manner?
 
Strongly agree
 
Somewhat agree
 
Neither agree os disagree
 
Somewhat disagree
 
Strongly disagree
 
N/A
 
Other