HealthEd Academy Fall Report - 2012-10-03

Exit Survey »

Thank you for your interest! This survey is being administered by QuestionPro on behalf of SurroundHealth and HealthEd On Demand.

To start, we just need to ask you a couple of quick screening questions.

After the screening, the survey takes about 20 to 30 minutes to complete. As a thank you for your time, we will send you a $25 Amazon gift card and enter you into a raffle to win the latest iPad. We are limiting the survey to 200 respondents, so your chance of winning the new iPad is 1 in 200.

Ready to start? Click continue.

* To check your eligibility, please answer these 3 questions.

Do you work or consult for a healthcare advertising or marketing company?

Yes

* Which best describes the category of work you do? (Select only one answer.)

I work exclusively within healthcare setting including a hospital, ambulatory care (outpatient/clinic) or private practice.

Some (but not all) of my work involves working within a healthcare setting.

My work does not involve working within a healthcare setting.

* To check your eligibility, please answer these 3 questions.

Do you work or consult for a healthcare advertising or marketing company?

Yes

* Which best describes the category of work you do? (Select only one answer.)

I work exclusively within healthcare setting including a hospital, ambulatory care (outpatient/clinic) or private practice.

Some (but not all) of my work involves working within a healthcare setting.

My work does not involve working within a healthcare setting.

* Please check off any of the degrees/credentials that you currently hold. (Check all that apply.)

“Thank you in your interest. Unfortunately, you do not qualify for this survey.”

We will reach out to you in the future as other surveys and projects become available.

Although you are not eligible for this survey, we are interested in interviewing public health professionals regarding a population- and community-based approach to reaching people from diverse backgrounds.

* Are you interested in being interviewed? All interviewees will receive an honorarium.

Yes

* We need to confirm your name to make sure there are no duplicate responses. Are you ?

Yes

Please enter your contact information. We will not sell or use your personal information.

* First Name :
* Last Name :
* Email Address :

* Please provide a brief description about the work you do as it relates to the delivery of healthcare services to diverse populations.

Thank you. A team member will follow up directly with you.

Thanks for your interest.

We will reach out to you in the future as other surveys and projects become available.

* We need to confirm your name to make sure there are no duplicate responses. Are you ?

Yes

Please enter your contact information. We will not sell or use your personal information.

* First Name :
* Last Name :
* Email Address :

What is the purpose of the survey? To learn the different ways healthcare professionals reach and engage patients who represent different cultures and may speak different languages. We want to learn about the successes and challenges professionals experience. By reporting the survey findings, HealthEd Academy wants to help promote the delivery of healthcare with cultural competence and humility.

Where will the survey results be published? HealthEd Academy will be analyzing the survey and publishing a free executive summary, as well as selling a full report online at www.healthedacademy.com. All data will be reported in aggregate. All responses are confidential, and no personally identifiable information will be included in the report. All survey respondents will receive a complimentary copy of the executive summary and full report.

If you have any other questions, please let us know at [email protected].

Thanks. You are done with the screening. The survey takes about 20 to 30 minutes to complete.

Your responses are kept confidential, and no personally identifiable information will be included in the survey report.

The Progress Bar at the top of the screen will let you know how much you have completed.

Please note that after you click Continue, you can’t change your answer or go back in the survey.

Once you complete the survey, we will send you a $25 Amazon gift card and enter you into a raffle to win a new iPad. In addition, you will receive a free copy of the published report.

Click Continue below to get started.

The next set of questions asks about the patients that you see in a clinical setting. Please select the answer that best describes your practice and patients.

* What is the patient education setting in which you currently work? (Select all that apply.)

Hospital

Outpatient

Private practice/consulting

Corporate/worksite wellness

Other. (Please describe.)

* Is your healthcare setting structured as any of these models of delivery? (Select all that apply.)

Accountable Care Organization

Patient-centered Medical Home (or Medical Home)

Nurse-managed Health Clinic

None of the above

Other. (Please describe.)

* From what age group(s) are most of the patients you work with?

Pediatrics (18 and younger)

Young adults (19 to 39 years old)

Middle-aged adults (40 to 59 years old)

Older adults (60 years and older)

All ages; no one age group is predominant

* What percentage of your patient population is of lower socioeconomic status?

* From which races, do you typically work with patients? (Select all that apply.)

White

Black or African American

American Indian or Alaska Native

Asian or Pacific Islander

* Do you typically see Hispanic or Latino(a) patients?

Yes

* What are the most common health conditions of the patients you work with? (Select all that apply.)

Please rate how much you agree with each of the following statements:

* How often do you work with patients from different cultures other than your own?

Never

Seldom

Sometimes

Often

* How often do you work with patients with limited English proficiency (meaning patients who have difficulty speaking, reading, writing, or understanding the English language)?

Never

Seldom

Sometimes

Often

* How often do you experience a situation in which you are uncertain how to best educate a patient and/or family member because of cultural differences?

Never

Seldom

Sometimes

Often

* How often do you experience a situation in which language differences between you and a patient or family member prevent you from communicating effectively?

Never

Seldom

Sometimes

Often

* What are the challenges you experience in learning about effective ways to interact with patients from culturally diverse backgrounds?

The next set of questions are about how you currently conduct community outreach to patients from culturally diverse backgrounds. Community outreach refers to the activities your healthcare institution (such as a hospital or medical practice) or you, yourself, conduct to raise awareness and understanding among members of the community of health issues and available programs and services.

* Below you will find a list of strategies that we have heard others use to reach patients from diverse backgrounds. Please select all that you currently use.

* What are the challenges you face in reaching patients from culturally diverse backgrounds?

* The next set of questions will ask about how you currently engage patients from culturally diverse backgrounds. For these questions, engage means the activities you conduct to actively involve patients in their health care and health decisions.

Below is a list of services that we have heard others offer to engage patients from diverse backgrounds. Please indicate which ones you currently have available. (Select all that apply.)

Please rate how much you agree with each of the following statements:

* Do you deliver educational programs within your community?

Yes

* Where within the community?

Local clubs or organizations

Schools

Houses of worship

Local grocery stores

Local recreation/fitness centers (such as the YMCA)

Local hair salons and barber shops

Community events (such as street fairs)

Local pharmacies/drug stores

Other (please describe)

* How do you decide on the best place to deliver educational programs to engage patients from culturally diverse backgrounds?

* What are the challenges you face in trying to engage patients from culturally diverse backgrounds?

* The next set of questions will ask about your patient education materials. Patient education can take a variety of formats and may include print brochures, websites, videos, etc.

At what reading level are most of your patient education materials?

* How do you determine the reading level of the patient education materials that you use?

Use a specific software program (not Microsoft Word)

Use Microsoft word

Use the FRY readability formula (by hand)

I estimate based on my experience

I do not determine the reading level of my patient materials

Other (please specify)

* Where do you obtain most of your patient education materials?

Non-profit or advocacy groups

The government

Pharmaceutical companies

I (or my place of employment) develop the materials

Online patient education library (which is part of our website and/or integrated into the electronic health record [EHR] system)

Other (please describe)

* How often do you develop your own materials to use for patient education?

Never

Seldom

Sometimes

Often

* We are interested in the process you take to create patient education to meet the needs of culturally diverse patient populations.

How often do you involve patients in the development of patient education that you create?

Never

Seldom

Sometimes

Often

* How often do you involve care partners or family members in the development of patient education that you create?

Never

Seldom

Sometimes

Often

* How often do you involve other health care providers in the development of patient education that you create?

Never

Seldom

Sometimes

Often

* How often do you involve community partners or key stakeholders in the development of patient education that you create?

Never

Seldom

Sometimes

Often

* How often do you seek feedback from patients and care partners on patient education that is already developed?

Never

Seldom

Sometimes

Often

* Among your patient population, what are the 4 most common languages spoken?

* Below are the common languages you selected in the previous question, which ONE language is the MOST commonly spoken among your patient population?

* Are there other languages that you want patient education materials in but do not have?

Yes

* What languages do you want patient education materials in but do not have?

* Listed below are the languages that you selected in the previous question. Among those listed, which ONE language do you MOST want to have patient education materials developed for?

* If you translate patient education materials into other languages, which process do you use? (Select only ONE answer)

Translation service with certificate

Start in English, then back translate, then use community advisors to handle discrepancies, and then field test with the target audience

Develop in native language

I do not translate patient education materials for other languages

Other (please describe)

* How do you assess if your patient education materials are culturally appropriate?

* What are the specific challenges you face when developing patient education for patients from culturally diverse backgrounds?

The next set of questions will ask about the different ways you deliver patient education.

* How do you typically deliver education to patients? (Select all that apply)

* Listed below are your answers from the previous question. Please select the ONE most common method you use to deliver education to patients.

* How do your patients from culturally diverse backgrounds prefer to receive patient education? (Select all that apply.)

* Listed below are your answers from the previous question. Select the ONE way your patients from culturally diverse backgrounds most prefer to receive patient education.

* How do you assess these preferences?

* What challenges have you faced in using technology (such as E-mail, text messages, websites, patient portals, electronic health records) with your patients from culturally diverse backgrounds?

* In what ways have you seen that technology (cell phones, smart phones, internet) and social media tools (Facebook, blogs, YouTube, etc.) have a positive impact on your ability to educate patients from culturally diverse populations?

When interacting with patients from culturally diverse populations, how challenging are the following:

Please rate how often you do the following with patients from culturally diverse backgrounds:

* What approach do you use to make sure patients from diverse backgrounds understand instructions?

* What approach do you use to improve patient adherence to treatment?

* Hang in there! We have just a few more questions about patient care. The next set of questions asks about languages differences that you may experience.

Do you have interpreters available for non-English speaking patients?

Yes

* Please specify which languages. (Select all that apply.)

* Below you will find a list of strategies that we have heard others use to communicate with patients who have language barriers. Please select all that you currently use. (select all that apply)

Use a member of your staff to interpret

Employ an interpreter

Hire an interpreter service

Ask the patient’s family/friend to interpret

Try to work through the encounter

Use visual aids

Other (please specify)

* Among all of the different approaches we have asked you about related to providing culturally appropriate patient education, what are the 1 or 2 approaches that you have found most successful in your work?

* What is the greatest challenge you face in providing culturally competent care?

* Please list any resources (organizations, websites, training programs, etc.) that you have found especially helpful in providing culturally competent care.

* What is your age?

* What is your race? (Check all that apply.)

White

Black or African American

American Indian or Alaska Native

Asian or Pacific Islander

* Are you Hispanic or Latino(a)?

Yes

* Are you fluent in any languages other than English? (Please specify.)

* Please share any additional comments.

* As a final question, we would like to know if you are interested in a follow-up interview.

We are looking to interview healthcare extenders on their tips and strategies for working with patients from culturally diverse backgrounds. We will provide an additional honorarium. Can we contact you?

Yes

Thanks for taking the time to complete this questionnaire. In order to receive your $25 Amazon gift card and be entered into the raffle for the iPad, please fill in the following contact information. We will also use this information to contact you about an interview if you indicated that you would like to participate.

* Phone :

* Zip Code

* What is the best way to contact you?

E-mail

Phone

Other

* When is the best time to contact you?