This free survey is powered by
  1. Surveys
  2. 2013
  3. March
  4. H
  5. Helpdesk Survey
0%
Exit Survey
 
 
Internal Help Desk Support Survey




Thank you for participating in this survey. The purpose of the survey is to provide our Help Desk with your feedback so that they can serve you better.

Please answer the following questions about your experiences with the Help Desk Support (including telephone support and desk-side support) that you have received in the past year.
 
 
 
How do you report a problem?
 
Phone
 
Intranet
 
E-mail
 
Other
 

 
 
 
Did you get to the right person with the expertise to address your issue on your initial call?
 
Yes
 
NO
 
 
How satisfied are you with:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Overall quality of telephone support
Overall quality of remote support
Overall quality of on-site support
Communication and follow-up on problem resolution
Ability of help desk to diagnose your problem
Ability of the help desk to solve your problem
Time required to resolve your problem
 
 
How do you feel about the following statements?
Strongly disagree Disagree Agree Strongly agree
I can always get clear information about the status of my issue on which work is being done.
Urgent problems are treated with priority and fixed quickly.
I rarely have a problem with the same thing after support people have fixed it.
 
 
 
Please describe the most consistent problems you have with technical support service requests about hardware problems you encounter:
 
PC
 
Monitor
 
Printer
 
Scanner
 
Keyboard
 
Mouse
 
UPS
 
Other
 

 
 
 
Please describe the most consistent problems you have with technical support service requests about system problems you encounter:
 
Network
 
Internet/Intranet
 
Outlook
 
VCCE
 
PSM
 
Other
 

 
 
 
Overall Satisfaction with Internal Helpdesk Support
 
Excellent
 
Good
 
Average
 
Fair
 
Poor
 
 
 
Comments/Suggestions: