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  5. HMN Spørgesskeme
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Exit Survey
 
 
Kære Kunde,

We are very sorry that you decided to discontinue use of our service. We are very interested in improving our product and service to keep valuable customers like you. Please take a few moments to fill out this brief survey to help us understand how we can improve.

Mvh
HMN Naturgas
 
 
 
Navn: __________________________________ Adresse: ___________________________________
Alder: ___________ E-mail adresse: ______________________________
Telefon nummer: __________________

Nuværende leverandør af Naturgas: _________________________________
 
 
 
How long had you been using our service?
 
Less than 6 months
 
More than 6 months but less than 1 year
 
1-3 years
 
Over 3 years
 
 
 
How important it is for you to use naturgas product?
 
Very important
 
Important
 
Not really important
 
Other
 
 
 
 
Overall, how satisfied were you with our service?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Please tell us why you feel that way.
   
 
 
 
What was your primary reason for discontinuing our service?
 
No longer needed the service
 
Found another service
 
Quality of the service did not meet expectations
 
Ease of use of the service did not meet expectations
 
Access to the service did not meet expectations
 
Customer service did not meet expectations
 
Other
 
 
 
 
How did our service compare to similar services from other companies?
 
Much better
 
Somewhat better
 
About the same
 
Somewhat worse
 
Much worse
 
Don’t know
 
 
 
What are the factors that you like the most with your current naturgas supplier? (choose max. 2)
 
Better service
 
Cheaper price
 
More functional website
 
Has more practical offers
 
Trustworthy
 
Use better materials
 
Other
 

 
 
 
Where did you get the information about your current naturgas supplier?
 
through the internet
 
through the commercials on TV
 
through newspapers or magazines
 
through a friend?
 
Other