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  1. Surveys
  2. 2016
  3. May
  4. H
  5. How'd We Do
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Exit Survey
 
 
Thank you for allowing NATE Management & Consulting to coordinate your 7th Bi-Annual Conference on Hearing Loss!

To help us improve our services, we ask that you take a moment to evaluate our performance. As you may recall, leading up to your event, we completed three phases: Negotiation, Pre-Event, Event and then the Post-Event Phase. Please aswer the questions as it pertains to each phase.

We appreciate your feeback and look forward to working with you again!
 
 
 
Phase I: Negotiation
Dissatisfied Somewhat Satisfied Neutral Satisfied Very Satisfied
How satisfied were you with our communication during the negotiation phase?
How satisfied were you with our ability to meet your budget, and planning needs?
How satisfied were you with the overall negotiation phase?
 
 
Phase II: Pre-Event

These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions, and preparations leading up to the actual event.



Please rate your level of satisfation with the following:
Dissatisfied Somewhat Satisfied Neutral Satisfied Very Satisfied
* Event Artwork (logo and design)
* Website Development (Functionality & Information)
* Registration Process
* Participant Incentives
* Customer Service
* Communication
* Availability
* Ability to meet deadlines
* Flexibility with changes
* Problem/Conflict Resolution
* Lead time for publicity, marketing, registration, advertising, notices, etc.
* Billing/Invoicing
* How satisfied were you with our overall performance during the planning of your event?
 
 
Phase III: Event Implementation

These questions pertain to the Event itself; everything from start to finish of the event. 



Please rate whether you agree or disagree with the following:
Disagree Somewhat Disagree Neutral Somewhat Agree Agree
* Venue set up was to your liking
* Targeted audience and number of participants was reached
* Sufficient number of support staff
* Hospitality was adequate (tables, chairs, food, décor, set-up, etc.)
* Staff was friendly and efficient
* Staff demonstrated a consistently high level of service
* Staff delivered services on time and as promised
* Sufficient food, beverages, and refreshments for guests
* Catering staff was professional and provided good service
* On-site Registration went smoothly & organized
 
 
Overall performance
Dissatisfied Somewhat Satisfied Neutral Satisfied Very Satisfied
How satisfied were you with our overall performance during the execution of your event?
 
 
Phase IV: Post - Event

These questions pertain to activities completed after the close of the event.

 
Dissatisfied Somewhat Satisfied Neutral Satisfied Very Satisfied N/A
How satisfied were you the distribution of certificates and credits?
How satisfied were you with our close-out and follow up services?
How satisfied were you the quality of the event evaluation?
How satisfied were you the design of the event evaluation?
How satisfied were you the overall Post-Event process?
 
 
 
Please provide any comments/suggestions regarding the negotiation, pre-event planning, execution, or wrap-up of your event:
   
 
 
 
How often do you conduct workshops, conferences, special events?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Would you consider using Nate Management & Consulting for future events?
 
Yes
 
No
 
Unsure
 
 
 
Would you refer Nate Management & Consulting to a colleague or friend?
 
Yes
 
No