This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2013
  3. September
  4. H
  5. HR Service Satisfaction Survey
0%
 
 
Dear Customer:



As the manager of Human Resources - NW, I want to thank you for giving us the opportunity to serve you. As you know, we've not been successful in recruiting a HR Advisor to service the West Cluster. We've initiated a change by establishing the HR Advisory service, a central location for contact by managers and leaders for HR questions and issues.

Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your support for the transition we've been making. We realize we can make service better and we need your help in identifying where improvements can be made. Thank you for your participation.

Sincerely,
Fred Alaggia CHRP
Manager, Human Resources
 
 
 
In thinking about your most recent experience with Human Resources was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe what happened?
   
 
 
 
Now please think about the features and benefits of the HR service itself. There are various components ranging from grievance management, collective agreement interpretaion and application, union/management relations, performance management and discipline. How satisfied are you with the service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you please take a few minutes to describe why you are not satisfied with the service?
   
 
 
Customer Service Representative


The following questions pertain to the HR Advisory Service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your most recent service contact was handled. Our goal is to respond to queries within 24 hours for most questions. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
If the HR Advisory Service was unable to respond to my question, I was referred to an HR Advisor who best could answer my question
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by HR including customer service and advisory services; how satisfied are you with Human Resources?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -


Fred Alaggia CHRP

at [email protected]
or telephone: (250) 631-4152
 
Survey Software Powered by QuestionPro Survey Software