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  2. 2013
  3. March
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  5. ICT Service Survey
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Hello:
You are invited to participate in our survey. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

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Agboola Olabode
Head, ICT
 
 
 
In your last engagement with ICT support analyst, how did you contact the analyst?
 
In Person
 
By Phone
 
Through E-mail
 
 
 
How would rate the Professionalism of our ICT support analyst?
 
Poor
 
Good
 
Very Good
 
Excelent
 
 
 
How would you rate our internet services?
 
Highly availabile and reliabile
 
Averagely available and reliable
 
Available but not reliable
 
Poor availability
 
 
 
How long did you wait before you could get the attention of the ICT support analyst?
 
Not Long
 
Long
 
So long
 
Only God knows
 
 
 
Did our ICT support analyst demonstrate
 
Understanding of your problem
 
Good knowledged of solution
 
Competence of deploying the solution
 
Incompetence
 
lack of understanding of your problem
 
 
 
What would you say of FRONTIER website
 
Professionally designed
 
Regularly updated
 
Belated content
 
Poor design layout
 
 
 
ICT hardware/service request?
 
Aware of the standard request form
 
Not aware of the availability of standard request form
 
Would prefer web-based and interactive request form
 
 
 
ICT hardware/service request management?
 
Prompt delivery of ICT hardware/service requested
 
Delayed delivery of ICT hardware/service requested
 
Delayed delivery but was adequately updated
 
Delayed delivery and without adequate update