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Surveys
2012
November
I
IDM_ Marisol Garza
IDM_ Marisol Garza
0%
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Overall, how would you rate the level of service provided by Marisol Garza?
Excellent
Above Average
Average
Below Average
Poor
How helpful was Marisol in answering your questions regarding Intermittent FMLA leaves?
Outstanding
Extremely Helpful
Somewhat Helpful
Not very helpful
Not helpful at all
How promptly did Marisol return telephone calls or email messages?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not return communication
Were you satisfied with how Marisol handled your employee’s intermittent leave?
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not very satisfied
Not at all satisfied
How often does Marisol make you aware that intermittent LOA paperwork is incomplete?
Extremely Often
Very Often
Somewhat Often
Not very often
Not at all
Within what timeframe does Marisol place employees in an intermittent leave status in PeopleSoft excluding payroll Monday and Tuesday?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not place employee on intermittent leave status in PeopleSoft
Did Marisol provide answers that were helpful and easy to understand regarding Benefit Billing?
Extremely Helpful
Very Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
How often do you receive complaints by employees about the Benefit Billing process while on leave of absence?
Always
Often
Sometimes
Rarely
Never
Did Marisol's attitude and behavior reflect THR’s mission, vision, values and promise?
Consistently modeled mission, vision, values, and promise
Sometimes modeled mission, vision, values, and promise
Rarely modeled mission, vision, values, and promise
Please provide comments on areas that can be improved by Marisol Garza.
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