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Surveys
2012
November
I
IDM_ Monique Roland
IDM_ Monique Roland
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Overall, how would you rate the level of service provided by Monique Roland?
Excellent
Above Average
Average
Below Average
Poor
How helpful was Monique in answering your questions regarding Intermittent FMLA?
Outstanding
Extremely Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
How promptly did Monique return telephone calls or email messages?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not return communication
How prompt was Monique in resolving your employee intermittent leave of absence issue?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not resolve my intermittent leave of absence issue
How helpful was Monique in keeping you informed of changes with the Intermittent FMLA status?
Extremely Helpful
Very Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
How helpful was Monique in answering your questions regarding return to work/transitional duty?
Extremely Helpful
Very Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
Did you receive periodic updates when an employee’s return to work/transitional duty was about to end?
Always
Often
Sometimes
Rarely
Never
How helpful was Monique in answering your questions regarding Helping Hands?
Extremely Helpful
Very Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
Did Monique’s attitude and behavior reflect THR’s mission, vision, values and promise?
Consistently modeled mission, vision, values, and promise
Sometimes modeled mission, vision, values, and promise
Rarely modeled mission, vision, values, and promise
Please provide comments on areas that can be improved by Monique Roland.
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