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Surveys
2012
November
I
IDM_ Shirley Graham-Ware
IDM_ Shirley Graham-Ware
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Overall, how would you rate the level of service provided by Shirley Graham-Ware?
Excellent
Above Average
Average
Below Average
Poor
How helpful was Shirley in answering your questions regarding continuous FMLA leaves?
Outstanding
Extremely Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
How promptly did Shirley return telephone calls or email messages?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not return communication
How prompt was Shirley in resolving your employee leave of absence issue?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not resolve employee leave of absence issue
How helpful was Shirley in resolving vendor problems (Cigna, Doctor, etc) that arose due to an employee issue?
Extremely Helpful
Very Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
How would you rate Shirley’s understanding of FMLA law and THR leave policies?
Excellent
Above Average
Average
Below Average
Poor
N/A -Not applicable
Do you consider Shirley a reliable resource in the area of FMLA and ADA?
Absolutely
Always
Sometimes
Not really
Not at all
How helpful was Shirley in answering your questions regarding Military Leaves, USERRA?
Extremely Helpful
Very Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
Did Shirley’s attitude and behavior reflect THR’s mission, vision, values and promise?
Consistently modeled mission, vision, values, and promise
Sometimes modeled mission, vision, values, and promise
Rarely modeled mission, vision, values, and promise
Please provide comments on areas that can be improved by Shirley Graham-Ware.
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