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Overall, how would you rate the level of service provided by Shirley Graham-Ware?
 
Excellent
 
Above Average
 
Average
 
Below Average
 
Poor
 
 
 
How helpful was Shirley in answering your questions regarding continuous FMLA leaves?
 
Outstanding
 
Extremely Helpful
 
Somewhat Helpful
 
Not very helpful
 
Not at all helpful
 
 
 
How promptly did Shirley return telephone calls or email messages?
 
Within 24 hours
 
Within 48 hours
 
Within 72 hours
 
More than 3 days
 
Did not return communication
 
 
 
How prompt was Shirley in resolving your employee leave of absence issue?
 
Within 24 hours
 
Within 48 hours
 
Within 72 hours
 
More than 3 days
 
Did not resolve employee leave of absence issue
 
 
 
How helpful was Shirley in resolving vendor problems (Cigna, Doctor, etc) that arose due to an employee issue?
 
Extremely Helpful
 
Very Helpful
 
Somewhat Helpful
 
Not very helpful
 
Not at all helpful
 
 
 
How would you rate Shirley’s understanding of FMLA law and THR leave policies?
 
Excellent
 
Above Average
 
Average
 
Below Average
 
Poor
 
N/A -Not applicable
 
 
 
Do you consider Shirley a reliable resource in the area of FMLA and ADA?
 
Absolutely
 
Always
 
Sometimes
 
Not really
 
Not at all
 
 
 
How helpful was Shirley in answering your questions regarding Military Leaves, USERRA?
 
Extremely Helpful
 
Very Helpful
 
Somewhat Helpful
 
Not very helpful
 
Not at all helpful
 
 
 
Did Shirley’s attitude and behavior reflect THR’s mission, vision, values and promise?
 
Consistently modeled mission, vision, values, and promise
 
Sometimes modeled mission, vision, values, and promise
 
Rarely modeled mission, vision, values, and promise
 
 
 
Please provide comments on areas that can be improved by Shirley Graham-Ware.
   
 
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