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In-House Legal Dept. - Client Satisfaction Survey

European In-House Legal Department - Client Satisfaction Survey 2013
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Exit Survey
 
 
Welcome to the European Legal Department client satisfaction survey. Your ratings are important measures for us as we evaluate how we're doing and how we could improve.

Please complete the survey, rating your satisfaction with the EMEA legal team's performance during the past fiscal year (FY13). Your responses will be kept strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

(Estimated time to complete: 3-5 minutes)
 
 
 
* Frequency of Contacts with EU Legal
My contact with the European Legal Department, during the past year, has been:
 
Frequent (several times per week)
 
Continuous (every week)
 
Regular (monthly)
 
Irregular (less than once a month)
 
Other (please explain)
 
 
Accessibility
How available are the European legal team members when you need them?
Totally Unavailable Often Unavailable Generally Available Almost Always Available Always Available
*  
 
 
Relevance
How relevant are the European legal team members' responses in addressing your business and legal issues?
Advice bears no relationship to my problem Advice Mostly Irrelevant Advice Somwehat Relevant Advice Relevant Advice has pinpoint accuracy
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Timeliness
How fast is the European Legal Department in providing you what you asked for or need?
Extraordinarily Slow Slow Somewhat Fast Fast Very Fast
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Clarity
Does the European legal team provide advice in a way that is clear, intelligible and useful?
Never Sometimes Generally Very Often Always
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Problem-Solving
When you contact the European Legal Department with questions or problem-solving concerns, the department:
Does Not Meet Your Expectations Meets Your Expectations Sometimes Exceeds Your Expectations Always Exceeds Your Expectations
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Expertise
Does the European legal team demonstrate, on a consistent basis, the level of expertise that you want your counsel to have?
No Sometimes Generally Very often Always
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Quality of Work Product
How do you rate the quality of the European legal team's work product?
Very Poor Poor Fair Good Very Good
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Proactiveness
How proactive is the European Legal Department in anticipating legal issues that are relevant to your department and working with you to avoid problems?
Reactive Only Rare Proactive Sometimes Proactive Mostly Proactive Always Proactive
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Risk Avoidance
How good has the European Legal Department been in helping you minimize or mitigate legal or financial risks?
Very Poor Poor Fair Good Very Good
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Business Partners
Are the lawyers active and accepted members of your business team?
No (1) (2) (3) (4) Absolutely (5)
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Trust/Personality
Does the European legal team inspire trust and approachability?
No, not at all (1) (2) (3) (4) Yes, definitively (5)
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Outside Counsel
For projects in which the European Legal Department has brought in outside lawyers to work with you, how would you rate its management of outside counsel and the quality of service provided?
(Please skip if this does not apply to you.)
Ineffective (1) (2) (3) (4) Very Effective (5)
 
 
 
Personnel
When you have to interact with the European Legal Department to address an issue, are you satisfied to interact with all the members of the department or only specific members?
None of the Members Specific People Only Most Members of the Department All Members of the Department
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OVERALL SATISFACTION
What is your overall satisfaction level with the European Legal Department?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
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Improvement Areas: Please identify any areas in which you believe the European Legal Department's performance could be improved:
   
 
 
 
Suggestions
If you (or your team members) have any needs which you feel have not been met by the European Legal Department, please describe them here:
 
Provide Topic Based Trainings
 
New Template Agreements
 
Offer Seminars
 
Participate in your Business Meetings
 
Schedule Monthly/Quarterly Reviews with your Business Unit/Department
 
Bulletins/Monthly Newsletters on new Legal Developments/Laws
 
Other (please specify):

 
 
 
Additional Comments: Please share any additional observations and comments about your experience working with the European Legal Department:
   
 
 
 
* Please indicate your level within the organization:
 
VP/SVP
 
Senior Director
 
Director
 
Manager
 
Other (please specify)
 
 
 
 
Would you like a meeting or be contacted by phone to discuss this evaluation?
(If not, this response will remain anonymous.)
 
No
 
Yes
 
If yes, please enter your name:
 

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