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Hello:
Thank you for installing your Interior Order Confirmation Screen. We would like you to share with us your experience with this installation by answering a few short questions. Your responses to this survey will be used for continued improvements of the rolling national launch of these screens.
If you have any questions at any time about this survey or the procedures, please do not hesitate to contact Raji Sangha at 905.339.5619.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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| * Did the Interior OCS kits arrive with your food order in good condition (the box and all the contents)? |
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| If the box or contents of the OCS kits were not in good condition, please comment below: | | |
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| * Did you receive the correct quantity of OCS kits to match your Tim Hortons designated POS registers? |
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| * As outlined on page 3 of the Installation Guide packaged in each OCS kit, were all the parts/pieces included? |
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| If any parts/pieces were missing, please list each one below: | | |
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| * Where all the parts/pieces of your OCS kit(s) functional? |
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| If any/pieces were defective, please list each one below: | | |
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| * Did you receive the correct Installation Guide for your POS type? |
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| * Were the instructions in the Installation Guide easy to follow (accurate photos, step by step instructions easy to follow, ease of getting phone number to call POS vendor, etc)? |
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| What are some improvements you would like to see made to the Installation Guide or other training tools you would like to have added in order to help with the installation? | | |
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* What was the average time that it took to complete the remote download with the POS vendor?
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| * If you required a call back from your POS vendor, how long did you wait? |
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| * Were you satisfied with the level of service from the POS vendor? |
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| Please share any feedback or comments regarding the support by the POS vendor for your Interior OCS installation. | | |
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| * During what time of day did the OCS installations take place? |
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| * Overall, how would you rate the difficulty of the OCS installation? |
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| Did the Interior Order Confirmation Screen Owner Installation Roll-Out meet your expectations? Please share your comments and/or concerns below: | | |
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