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  1. Surveys
  2. 2013
  3. September
  4. I
  5. Internal Communications Audit - SBM Group
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Exit Survey
 
 
Dear respondent,
You are invited to participate in our survey on the Internal Communications at SBM. In this survey, approximately 50 people will be invited to complete this questionnaire that asks questions about the usage of communication tools as well as communication flow within the company. It will take approximately 5 minutes to complete this questionnaire.
This survey is an anonymous one and your participation in this study is completely voluntary. Survey responses shall be strictly confidential and the outcomes of this research are meant for educational purposes only. Should you require any clarifications regarding this survey kindly contact Cherilyne on Ext 1243.
Thank you very much for your time and support.


 
 
 
 
Among the Grades listed below where do you find your job position at SBM?
 
Senior Management
 
Middle Management & Supervisor
 
Senior officer grade
 
Officer grade
 
Clerical/Office Support Staff

 
 
How frequently do you use the following communication tools?
Never Rarely Often Very often
Phone
Emails
Circulars
Intranet (SBM Portal)
Letters
Newsletters
General Staff meetings
Departmental meetings
One to one meetings
Employee Suggestion Box
Word of mouth
 
 
How satisfied are you with the actual communication tools used by the company to communicate with you:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Phone
Emails
Circulars
Letters
Newsletters (Status)
Intranet (SBM Portal)
General Staff meeting
Departmental meeting
One-to-one meeting
Employee Suggestion Box
Word-of-mouth
 
 
According to you, what is the degree of reliability of information that you receive from the following channels?
Very unreliable Unreliable Reliable Very reliable
Phone
Emails
Circulars
Letters
Newsletters (Status)
Intranet (SBM Portal)
General Staff meeting
Departmental meeting
One-to-one meeting
Employee Suggestion Box
Word-of-mouth
 
 
 
How often do you ensure that your messages are properly understood by your subordinates?
 
Never
 
Not regularly
 
Regularly
 
 
How often do you communicate with employees of :
Never Rarely Often Very Often
Same level
Subordinates(if any)
Immediate supervisor
Manager
 
 
Please indicate the amount of information you received following channels:
None Little Quite much Much Very much
Phone
Emails
Circulars
Letters
Newsletters (Status)
Intranet (SBM Portal)
General Staff meeting
Departmental meeting
One-to-one meeting
Employee Suggestion Box
Word-of-mouth
 
 
To what extent were the information received, relevant to your need?
Unrelevant Quite relevant Relevant Very Relevant
 
 
 
How often has there been misunderstandings in the information you received through these channels?
Never Rarely Often Very Often