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  2. 2013
  3. December
  4. I
  5. internal customer satisfaction survey
0%
Exit Survey
 
 
Which department are you providing feedback for?
 
Finance & Admin
 
Human Resource
 
Purchasing
 
 
 
Which division do you work for?
 
FIN & ADMIN (00)
 
CMS (35)
 
CSS (60)
 
E.FINANCIAL (30)
 
E.COMMERCIAL
 
E.FIN+COM (3040)
 
20 (PROJECT)
 
PURCHASING
 
 
 
Which of the following best describes your position?
 
General Manager
 
Division Manager
 
Manager
 
Assistant Manager
 
Sr Executive
 
Executive
 
 
 
On average, how many times in a month do you interact with the Support Service Department?
 
≤ 1
 
2 - 5
 
6 - 10
 
> 10
 
 
 
Majority of interaction that you normally engaged is
   
 
 
EFFECTIVENESS & EFFICIENCY
Poor Need Improvement Good Very Good Outstanding
a. Good knowledge and competency in the scope of work
b. Prompt response to your request/enquiries
c. Provide accurate and adequate information to address your request/enquiries
d. Provide the right services at the first time.
 
 
CUSTOMER SERVICE
Poor Need Improvement Good Very Good Outstanding Not Applicable
a. Proactive in approaching the issue faced
b. Good follow up/follow through to your request/enquiries.
c. Display professionalism when conducting work
d. Able to understand and accurately capture your request/enquiries in order to provide the right service effectively.
 
 
CUSTOMER RELATION
Poor Need Improvement Good Very Good Outstanding Not Applicable
a. Develop good teamwork/relationship with your department.
b. Courteous and polite towards you.
c. Positive attitude and in still confidence in you
d. Ensure good and effective communication with your department.
 
 
OVERALL PERFORMANCE
Poor Need Improvement Good Very Good Outstanding Not Applicable
a. Rate the overall performance of the support service department.
 
 
 
What do you like about the services provided by this department?