This free survey is powered by
Create a Survey
Surveys
2013
July
I
Interview Questionnaire Service Desk - IT Support
Interview Questionnaire Service Desk - IT Support
0%
Exit Survey
Hello:
You are invited to participate in our survey Interview Questionnaire. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Nek Zacharias by email at the email address
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
Which of these is NOT a recognized Service Desk structure?
Single Service Desk
Virtual Service Desk
Local Service Desk
Central Service Desk
Which of the following is NOT an objective of Service Operation?
Through testing, to ensure that services are designed to meet business needs
To deliver and support IT services
To manage the technology used to deliver services
To monitor the performance of technology and processes
Which of the following is NOT an example of a Service Request?
A user calls the Service Desk to order a toner cartridge
A user calls the Service Desk because they would like to change the functionality of an application
A Manager submits a request for a new employee to be given access to an application
A user logs onto an internal website to download a licensed copy of software from a list of approved options
The priority of an Incident refers to?
The relative importance of the Incident based on impact and urgency
The speed with which the Incident needs to be resolved
The number of staff that will be assigned to work on the Incident so that it is resolved in time
The escalation path that will be followed to ensure resolution of the incident
Incident Management has a value to the business by?
Helping to control infrastructure cost of adding new technology
Enabling users to resolve Problems
Helping to align people and process for the delivery of service
Contributing to the reduction of downtime to the business
Which of the following CANNOT be stored and managed by a tool?
Knowledge
Information
Wisdom
Data
Loading...
close
Loading...
Close
staticapp1.questionpro.net