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Dear all,
On behalf of the IPC Governing Board, I would like to inform you that the IPC will undertake valuable research projects during and after the London 2012 Paralympic Games that will investigate key aspects of the client’s experience at the Games.
Your participation in this research will be greatly beneficial in improving the experience for both yourself and others at future Paralympic Games, and therefore I highly encourage all of you to participate in order to propel the Movement forward.
In order to take part, please click continue and fill in the Client Experience Questionnaire.
Kind regards,
Sir Philip Craven, MBE
IPC President
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* Select from the two options below, the one that describes you as a client:
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| * 1. Enter your Accreditation Number during the London 2012 Paralympic Games to proceed: *Disclaimer | | |
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| 2. Please select, from all the following options, the one that describes your Impairment? |
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| 3. Select the Sport and Class you competing in London 2012 (please select one): |
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| 4. Select your Nationality (please select one): |
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| 5. Select your Gender (please select one): |
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| 6. Select your Age Group (please select one): |
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| 7. Including London 2012, select the Summer and Winter Paralympic Games that you have participated in? (Please select all that apply): |
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| * 8. Please select only the top five services, those that are most important to your successful Paralympic Games experience: |
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| * 9. Please select the four most important areas of Pre-Games Information that you would like to receive: |
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London 2012 Experience
Pre-Games Information
10. How satisfied are you with the Pre-Games Information that you received? (Rate from Very Satisfied to Very Dissatisfied):
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London 2012 Experience
Arrivals & Departures
11. Rate the Arrivals & Departures during the Paralympic Games, from Very Good to Very poor (N/A non-applicable):
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| * 12. Please select the six most important elements of the Village during the Paralympic Games: |
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Internal transport system
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Access to Internet and IT support
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Social Activities (cinema, Gaming/Games area, relaxation zones)
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Resident Centres services
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Hygiene (dining hall, gym, common areas)
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Language services (availability of interpreters, variety of languages, etc)
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Orthotic, Prosthetic and Wheelchair Repair Centre Services
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Village Plaza (Bank, Salon, Shops, Internet Café, Photo Services, Dry Cleaner, Ticket box, Courier/shipping, Florist, Tourist Information, etc.)
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| 13. Which services of the Village Plaza have you used during the Paralympic Games? (please select all that apply) |
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London 2012 Experience
Paralympic Village Services
14. Rate the Paralympic Village services during the Paralympic Games, from Very Good to Very poor (N/A non-applicable):
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| 15. Did you use the Gym at the Paralympic Village? |
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| 16. How often did you use it? |
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| 17. At what times did you use it? |
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| 18. If you used the Gym at the Paralympic Village. What is your opinion about the quality and quantity of the sport equipment? (Rate from Very Good to Very Poor):
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| 19. What is your opinion about the Village atmosphere during the Paralympic Games? (Rate from Very Good to Very poor):
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| 20. What improvements, new services or social activities would you like to see in the Paralympic Village? (Please specify): | | |
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| Competition / Training Venues
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| * 21. Please select the five most important areas of the Competition / Training Venues during the Paralympic Games: |
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London 2012 Experience
Competition Venue
22. Rate the Competition Venues during the Paralympic Games, from Very Good to Very Poor:
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| 23. Rate the athmosphere at the Competition Venues during the Paralympic Games, from Very Good to Very poor:
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| 24. Did you attend a sport as a spectator (other than your own sport)? |
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| Please select, from the list below, the sports you attended as a spectator (other than your own): |
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| 25. If you did attend other sports, how many times did you attend? (please select one) |
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| * 26. Please select the five most important areas of Transport: |
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London 2012 Experience
Transport
27. Rate the Transport during the Paralympic Games, from Very Good to Very Poor:
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| 28. Did you use any Public transportation during the Games? |
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| (Please specify below for what purposes): |
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| 29. If yes, which transport did you use? (please select as many as apply) |
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30. Did you experience any accessibility related challenges with the Public transport?
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| 31. Please select all the challenges you experienced with the Public Transport? |
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| * 32. Please select the four most important areas of Catering during the Paralympic Games: |
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London 2012 Experience
Catering
33. Rate the catering service during the Paralympic Games, from Very Good to Very poor (N/A non-applicable):
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| 34. What is your opinion about the “Grab & Go carts” and “Al Fresco dining: Barbecue & market Stalls”? (new catering services for London 2012 Paralympic Games): | | |
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London 2012 Experience
Medical & Health Care
35. Rate the services below that you used during the Paralympic Games, from Very Good to Very Poor (N/A non-applicable):
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London 2012 Experience
Anti-Doping
36. Rate the Anti-Doping program during the Paralympic Games, from Very Good to Very Poor (N/A applicable):
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London 2012 Experience
Volunteers / Paid Staff
37. Please rate the following statements regarding volunteers and paid staff during the Paralympic Games (Rate from Strongly Agree to Strongly Disagree):
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London 2012 Experience
Ceremonies
38. Were you given the opportunity to attend in any of the following Ceremonies during the Paralympic Games? (please select all that apply) |
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| 39. Rate your experience at the ceremonies during the Paralympic Games, from Very Good to Very Poor (N/A non-applicable):
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London 2012 Experience
Athletes Council Elections
40. If you used the Electronic voting system, was this system easy to use?
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| 41. Did the Electronic system meet your accessibility requirements? |
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Village Plaza Exhibition
42. Did you visit the “Enter the Paralympic Movement” exhibition in the Village Plaza?
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Proud Paralympian
43. Do you have a Twitter account and/or a Facebook Fan Page?
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| Please enter your Facebook / Twitter | | |
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| 44. In the coming months the IPC Media Department will undertake research about the use of Social Media, if you would like to contribute to this please enter your email below: | | |
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| 45. The IPC Athlete Council is considering creating a Paralympic Alumni Program. If you are interested in being a part of the program please provide us with an email address or contact information: | | |
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| * 1. Enter your Accreditation Number during the London 2012 Paralympic Games to proceed *Disclaimer | | |
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| 2. Which of the options below represents your role/position? |
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| 3. In which country do you live / work? |
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| 4. Select your Gender (please select one): |
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| 5. Select your Age Group (please select one): |
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| 6. Are you a Wheelchair User? |
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| 7. Including London, select the Summer and Winter Paralympic Games that have you participated in? (please select all that apply) |
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| * 8. From the following areas please select the top five, which are most important to your level of satisfaction with the Paralympic Games. |
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Communication / Information leading up to the Games
9. Please select the three most important areas of Communication / Information prior to the Paralympic Games that you have received / would like to receive: |
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London 2012 Experience
Communication / Information leading up to the Games
10. How satisfied are you with the Communication / Information that you received? (Rate from Very Satisfied to Very Dissatisfied):
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Transport
11. Please select which are the four most important areas of Transport for you during the Paralympic Games:
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London 2012 Experience
Transport
12. Rate your level of satisfaction with the following aspects of transportation during Paralympic Games.
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Accommodation
13. Please select from the following what for you are the five most important aspects of Accommodation during the Paralympic Games:
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London 2012 Experience
Accommodation
14. Please rate your level of satisfaction with the following aspects accommodation:
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Accommodation Process
15. Have you booked your Accommodation through LOCOG?
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Accommodation Experience
16. Rate your accommodation experience during the Paralympic Games:
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Main Press Centre
17. Please select from the following which are the five most important features of the Main Press Centre during the Paralympic Games:
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London 2012 Experience
Main Press Centre
18. Please rate your level of satisfaction regarding the following features of the Main Press Centre at the Paralympic Games:
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| 19. Which specific services of the Main Press Centre have you used during the Paralympic Games? (Please select all that apply) |
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| 20. Please rate the level of satisfaction with the following features of the Main Press Centre during the Paralympic Games (N/A non-applicable):
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Venue Media Centres
21. Please select what for you are the six most important areas related to the Venue Media Centres during the Paralympic Games:
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Press tribunes (good view of competition, sufficient space, staff support)
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Facilities at the Venue press centre (work space, staff support, information required)
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Quality of Media Lounges at Venues (hot food, quality of food)
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Accessibility of Press Facilities (tribunes, mixed zones, photo positions, etc)
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Photo positions (good view of competition, sufficient for number of photographers, accessible)
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Efficiency of access into the venue (Security, minimal time at mag & bag)
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Mixed zone (location, layout, access)
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Ticket distribution to Prime Events (Opening and Closing Ceremonies)
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Press conference at venue
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Access to information (INFO, athlete bios, pigeonholes)
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London 2012 Experience
Venue Media Centres
22. Please rate your level of satisfaction with the following aspects of the Venue Media Centres during the Paralympic Games:
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| 23. Did you have any issues in any of the following Venue Media Centres? (please select all that apply and specify the issues): |
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| Aquatics Centre (SW) | | | | Basketball Arena (WB, WR) | | | | Copper Box (GB) | | | | Eton Manor (WT) | | | | Olympic Stadium (AT) | | | | Riverbank Arena (F5, F7) | | | | Velodrome (CT) | | | | The Mall (AM) | | | | Excel (BC, JD, PL, SV, TT, WF) | | | | Greenwich Arena (EQ) | | | | Royal Artillery Barracks (AC, SH) | | | | Brands Hatch (CR) | | | | Eton Dorney (RW) | | | | Weymouth & Portland (SA) | | |
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Technology
24. Please select what for you are the five most important areas of Technology during the Paralympic Games:
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London 2012 Experience
Technology
25. Please rate the following technology features during the Paralympic Games.
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Rate Card
26. Please rate your level of satisfaction with the following areas of the Rate Card service during the Paralympic Games:
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London 2012 Experience
Accreditation Process
27. Please rate the Accreditation process you experienced during the Paralympic Games including information received, PIAC & validation:
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Village Plaza Exhibition
28. Did you visit the “Enter the Paralympic Movement” exhibition in the Village Plaza?
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London 2012 Experience
Overall Paralympic Games Experience
29. Rate the overall Paralympic Games Experience, from Excellent to Very Poor event:
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| 30. What suggestions, if any do you have for improvement of your overall Paralympic Games Experience. List the top three: | | |
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| 31. Where do you normally reside?(Please tick as appropriate) |
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| 32. Were you in London for the Olympics?(Please tick as appropriate) |
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33. What would you estimate you/your company to have spent during your time covering the Paralympic Games? (expenses in GBP)
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On behalf of the International Paralympic Committee (IPC) thank you.
Find more information about the Paralympic Games at www.paralympic.org
To follow the latest news via social media follow www.twitter.com/paralympic
or www.facebook.com/paralympicgames |
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