Istobal USA Technical Support Satisfaction Survey

Dear customer, on behalf of Istobal USA (IUSA), we want to thank you for buying our products and using our Tech services. Your satisfaction is our goal; with that in mind, please help us understand your needs by completing the survey below. Thank you for your time and your business!

Exit Survey

Based on your most recent Install, was an Istobal USA factory employee on site to assist you with the install?

Yes

If yes, please provide Tech Name (s):

How would you rate IUSA on the following services:

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Customer Services

Professionalism

Quality of Products

Technical Support

Training

How satisfied are you with the Training you received from our Technician on site about the maintenance and service for your machine?

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Did the IUSA technician arrived on time during your installation?

Yes

N/A

Was your machine delivered on time?

Yes

Was everything packaged & loaded properly prior to arrival?

Yes

Comment

Where there any missing or damaged parts?

Yes

N/A

Comment

Regarding Istobal USA's Phone Technical Support, did you call an IUSA Technician directly, or did you call our (800) main Technical Support number in Bristol?

Technician Directly

Phone Support

N/A