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  1. Surveys
  2. 2014
  3. November
  4. I
  5. IT Outsourcing
0%
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1. Please if you can shortly share the name and location of your company, as well as what is the main activity of the company?
   
 
 
 
2. How did your company came to an idea of doing IT Outsourcing?
   
 
 
1. What were the motivations for IT Outsourcing (please tick 1 till 5, where 1 is lowest motivation, 5 is highest motivation):
1 2 3 4 5
Cost
Strategy
Politics
 
 
 
4. Which outsourcing destinations were considered as possible destinations?
   
 
 
 
5. What was the criteria of making above short list of IT outsourcing destinations?
   
 
 
 
6. What was/were the core reasons for selecting Macedonia as outsourcing destination of your company?
   
 
 
7. Listed below are part of the benefits a company can get from outsourcing its IT activities. Please mark what are most/least important benefits your company considered once a decision of IT Outsourcing was being made (please tick one of the options, where 1 is lowest benefit, 5 is highest benefit):
1 2 3 4 5
Labor cost reduction
Access to the host country’s skilled workforce and talents
Follow-the-sun (24/7) continuous operation (e.g. Resources from different time zone)
Improved flexibility and agility
Host country’s universities
Quality improvement
Access to latest technology/infrastructure
Augment staff
Get rid of problem functions
Copy competitors
Reduce politic pressures or scrutiny
 
 
8. Listed below are part of the risks a company should mitigate from outsourcing its IT activities. Please mark what are most/least risk scenarios your company considered once a decision of IT Outsourcing was being made (please tick 1 till 5, where 1 is lowest risk, 5 is highest risk):
1 2 3 4 5
Political risk in host country
Legal risk in host country
Information vulnerability and security
Immature business environment
Socio-cultural problems
Unrealized savings or hidden costs
Poor contract or poor selection of partner
Loss of knowledge/skills and/or corporate memory and the difficulty in reacquiring a function
Loss of control/core competence
Supplier problems (poor performance or bad relations, opportunistic behavior, not giving access to best talent or technology)
1 2 3 4 5
Losing customers, opportunities, or reputation
Poor morale/employee issues
Loss of synergy
Create competitor
Conflict of interest
Skill erosion
 
 
 
9. Have any new (unplanned) significant risks appeared after outsourcing has been established and how were they mitigated?
   
 
 
 
10. When all benefits and risks are combined, do you consider the decision made for Outsourcing in Macedonia as beneficial?
   
 
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