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  1. Surveys
  2. 2016
  3. September
  4. I
  5. IT Satisfaction Survey
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Dear Colleagues,
 
 
You are invited to participate in our IT satisfaction survey. The purpose of this survey is to get your feedback on how you rate the IT Service Desk and onsite IT support.  Feedback from this survey will be used to identify how we can keep improving IT Support. The survey will take approximately 5-10 minutes to complete.
 
Your participation in this survey is greatly appreciated. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
 
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Please select your office or site location
 
Melbourne
 
Perth
 
Leonora
 
Simberi
 
Lytton
 
Port Moresby
 
Other
 
 
 
 
When you need IT Support, what do you do first?
 
 
Telephone the Service Desk on 5566
 
Email the Service Desk on "IT Support" - [email protected]
 
Telephone onsite IT Support
 
Email onsite IT Support
 
Visit onsite IT Support in person
 
Get someone to do it for you
 
Online collaboration using Microsoft Lync
 
Other
 
 
 
What is your communication preference for requesting IT Support?
 
 
email
 
Telephone
 
In person
 
Microsoft Lync
 
Other
 
 
 
When did you last log a support request with IT?
 
 
This week
 
Last week
 
Last month
 
Last 6 months
 
Greater than 6 months
 
Never
 
 
When reflecting on the IT Service Desk (ie: email to "IT Support" or by calling 5566)

 
Very Unsatisfied Unsatisfied Satisfied Very Satisfied N/A
How do you rate the service desk?
Does the Service Desk understand and meet your IT needs?
Does the Service Desk facilitate access to suitably skilled IT personnel?
Is the Service Desk prompt in responding to your IT issues or requests?
Is the Service Desk prompt in resolving your IT issues or requests?
How do you rate the attitude of the Service Desk to resolving issues or requests?
Does the Service Desk take ownership in resolving your IT issues or requests?
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Satisfied Very Satisfied N/A
How do you rate onsite IT Support?
Does onsite IT Support understand and meet your IT needs?
Does onsite IT Support facilitate access to suitably skilled IT personnel?
Is onsite IT Support prompt in responding to your IT issues or requests?
Is onsite IT Support prompt in resolving your IT issues or requests?
How do you rate the attitude of onsite IT support to resolving issues or requests?
Does onsite IT support take ownership in resolving your IT issues or requests?
 
 
 
What are your expectations of a Service Desk?
   
 
 
 
 Do you know the process to escalate an IT incident or request to Empired management?
 
 
Yes
 
No
 
 
 
Do you know the process to escalate an IT incident or request to St Barbara IT management
 
 
Yes
 
No