IT Support / Service Delivery Survey

Thank you for taking our survey.

We are conducting this survey to assess our current IT process. Please provide honest feedback so that we can continue to grow and improve.

1. Please rate IT Department on the following attributes:

a. Efficiency in solving the problem

1 - Very dissatisfied

2- Somewhat dissatisfied

3 - Neutral

4 - Somewhat satisfied

5 - Very satisfied

b. Responsiveness

1 - Very dissatisfied

2- Somewhat dissatisfied

3 - Neutral

4 - Somewhat satisfied

5 - Very satisfied

c. Quality of service

1 - Very dissatisfied

2- Somewhat dissatisfied

3 - Neutral

4 - Somewhat satisfied

5 - Very satisfied

2. How satisfied were you with the resolution of your most recent problem being handled by IT support?

1 - Very dissatisfied

2- Somewhat dissatisfied

3 - Neutral

4 - Somewhat satisfied

5 - Very satisfied

3. If your problem was not resolved, did our IT staff offer an alternative solution?

Yes

No

4. How long did it take for IT support to resolve your recent problem?

Less than 30 minutes

30 minutes to less than 1 hour

2 hours to less than 4 hours

1 day

More than a day

Problem did not get resolved

5. On average, how many times did you contact IT support (for a particular problem at specific period of time) before your problem was resolved?

6. Please complete the following:
The IT service...

1- Below expectation

2- Meets expectation

3- Partially exceeds expectation

4- Exceeds expectation

7. Overall, how would you rate your satisfaction with IT Department?

1 - Very dissatisfied

2- Somewhat dissatisfied

3 - Neutral

4 - Somewhat satisfied

5 - Very satisfied