IT Support Questionnaire

Your feedback is critical in helping us improve and optimize our overall support and IT helpdesk. The intent of this survey to identify opportunities in our current process that can be translated into actionable items we can improve on to create a better experience for you! We ask that you please take no more than 10 mins and fill-out this simple questionnaire. If you have any questions, please reach out to Nunzio Morretti (x8265).

Based on your most recent interaction with the IT Helpdesk, how would rate the overall experience and effectiveness of your interaction?

More specially, in your expectations, was the issued handled in a reasonable time frame?

Yes

No

Did the availability of Helpdesk resources meet your expectations?

Yes

No

Did the Helpdesk resolve your problem?

Yes

No

No, but the request was forwarded to someone who assisted.

No, but they are still working on a resolution.

How would you rate the quality of the resolution?

Was your call handled in a courteous manner?

Yes

No

When was the last time you contacted the helpdesk?

Within the past week

Within the past 30 days

More than one month ago

What are your expectations when contacting the helpdesk?

Should I always reach a live person when contacting the Helpdesk?

Yes

No