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  5. It's Just Crepes Customer Satisfaction Survey
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How long have you been a customer of It's Just Crepes?
 
Less than 6 months
 
6 months to 1 year
 
1 year to 2 years
 
 
How often do you choose the following menu items?
Don't Choose Daily Bi-Weekly Weekly Monthly Quarterly
Savory Crepes
Sweet Crepes
Fresh Fruit Cup
Coffee
Soft Drinks/Other Beverages
 
 
Comment:
   
 
 
 
Which location do you visit most often?
 
39 E. Court Street, Cincinnati OH 45202
 
151 W. Fourth Street, Cincinnati OH 45202
 
2343 Buttermilk Crossing, Crescent Springs KY 41017
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Quality of food
Cleanliness of restaurant
Value
 
 
Comment:
   
 
 
 
How likely are you to continue to frequent It's Just Crepes?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How do we rate in comparison to other restaurants in the same price category?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
Which of the following reasons would explain why you may not visit It's Just Crepes more regularly? Check all that apply.
 
Location
 
Store Hours
 
Customer Service
 
Price
 
Weather
 
Holidays
 
Quality of Food
 
None of the above, I am a regular visitor
 
Other
 

 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
Which of the following categories describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
How far do you travel to visit It's Just Crepes?
 
Walk 5 blocks or less
 
Walk 5 blocks or more
 
Drive 1 mile or less
 
Drive 1 - 10 miles
 
Drive 10 miles or more
 
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