ITS Satisfaction Survey

This survey was developed to help ITS assess your satisfaction with our services. Your feedback will help us to identify services and procedures that are working well and areas that need improvement.

Thank you for taking time to complete this survey.
Registration for a drawing to win an iPod is on the last page of the survey!
(Please note that these prizes are taxable.)

Part 1
User Support Services (Help Desk)

Choose the items that best describes your experience with our service:

Knowledge of staff:

Skill level of staff:

Timeliness of assistance:

Quality of overall experience:

Comments about User Support Services (Help Desk). User Support Services (Help Desk) is responsible for receiving calls for support, resolving as many issues as possible over the phone, and escalating complex issues to ITS technicians via work order

The Desktop Support area is responsible for responding to work orders for hardware and software as escalated by the Help Desk.

Part 2

My main office computer is a:

Part 2: Desktop Support- PC

Choose the item that best describes your experience with our service:

Attitude of staff: