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  2. 2013
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  5. ITSM Service Processes
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Welcome:

You are invited to participate in my survey 'IT Service Management processes'. In this survey, i am trying to collect some responses from audiences on their feedback about 'The effect of ITSM processes on business objectives in banks in the Middle East region' for my MSc. research study. It will take approximately 20 minutes to complete this survey.

Your participation in this survey is completely voluntary and no foreseeable risks are associated with this project. However, if you feel uncomfortable answering any questions, you can exit the survey at any point. Your opinion is very important for me and i will surely learn from it.

Your responses to this survey will be strictly confidential and data from this research will be reported only in the aggregate and your information will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
* Please choose the type of your organization.
 
Small Business
 
Global
 
National
 
Government
 
Non-Profit
 
Other, Please Specify
 
 
 
* What is the approximate size of your organization?
 
50-100
 
100-200
 
200-500
 
500-1000
 
Other, Please Specify:
 
 
 
* Please indicate your organizational structure.
 
Flat
 
Hierarchical
 
Matrix
 
Team
 
Virtual
 
Don't Know
 
Other, Please Specify
 
 
Please indicate your current field of expertise.
*  
 
 
 
* In your organization, do you think there is a gap between IT and business strategy? Please explain.
 
Yes
 
No
 
 
 
* Do you think IT provides a link between competitive strategy, information technology and performance? Please explain.
 
Yes
 
No
 
 
 
* In your opinion, should IT be aligned with business strategy to support and shape that strategy? Why?
 
Yes
 
No
 
 
 
* Is it enough for organizations to invest in IT systems ONLY which MIGHT not meet all their needs? Please Explain.
   
 
 
 
* Do you think IT and business alignment should be a dynamic process, constantly developing in new directions with business? Why?
 
Yes
 
No
 
 
 
* Do you think IT Service Management (ITSM) can help your organization to be strategically aligned with its business realities? Why?
 
Yes
 
No
 
 
 
* Have you implemented (or planning to implement) some (or all) of the ITIL Processes?
 
Implemented
 
Planning
 
We are considering but not now
 
No Intention
 
Considering
 
 
 
* Which ITIL Processes, if any; has your organization fully implemented? If more than one process has been implemented, please specify.
 
Change Management
 
Incident Management
 
Configuration Management
 
Release Management
 
Service Level Management
 
IT Service Continuity Management