ITSV3

20. Could you indicate what has been installed and is operational?

21.Does your facility have problems with the power (electricity)?

Yes

No

22. If yes to the question 21, do these problems interfere with your work ?

Yes

No

Sometimes

23. Does your facility have problems with the network connectivity (internet connection)?

Yes

No

24. If yes to the question 23, do these problems interfere with your work ?

Yes

No

Sometimes

Training

25. According to you, has your staff received sufficient training / support to confidently use the IT equipment?

Yes

No

Partially

Don’t know

26. From whom have they received the training / support?

Maintenance

27. Do you have a system of preventative maintenance?

Yes

No

28. If yes to the question 27 what type of preventative maintenance do you have?

ICT focal point or statistician updates and “cleans” software on a regular basis

ICT focal point or statistician cleans hardware on a regular basis

Supplier updates software and cleans software and hardware

All computer equipment is covered when not used

Other, specify

Maintenance

29. Is there a maintenance system available in case of breakdowns and necessary repairs?

Yes

No