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Surveys
2014
November
I
ITSV4
ITSV4
0%
Exit Survey
30. What is the maintenance system?
Internal IT staff is contacted
Supplier is contacted
NEMEW / DEMEW are contacted
LD HIS is contacted
District office is contacted
Private local company is contacted
Other, specify
31. Have you had to use maintenance / repair services in the past 6 months?
Yes
No
32. How often have you had to use these services in the past 6 months?
Never
Once
2 to 4 times
More than 4 times
Other, specify
33. What were some of the problems that you have encountered?
Check what applies
Example of problem 1
Example of problem 2
Desktop not switching on
Printer not printing
UPS not working
Scanner does not scan
Software does not start up
Other, specify
34. Who has supplied the maintenance and/or repair services?
Internal IT staff
Supplier
NEMEW / DEMEW
LD HIS
District office
Private local company
Other, specify
35. Where you happy with the services provided?
Yes
No
Internal IT staff
Supplier
NEMEW / DEMEW
LD HIS
District office
Private local company
Other, specify
36. If no to the question 35, why were you not satisfied?
Too slow
Too expensive
Capacity of maintenance / repair provider insufficient
Problem was not resolved
Other
Internal IT staff
Supplier
NEMEW / DEMEW
LD HIS
District office
Private local company
Other, specify
Usage of the equipment
37. Do you have designated staff / user for use of the desktop computers?
Yes
No
38. How many designated staff / users do you have?
Number of designated staff
Desktop
Printer
Scanner
UPS
Laptop
Modem
PDA
39. How many of these users are currently using a desktop?
Number of current users
Desktop
Printer
Scanner
UPS
Laptop
Modem
PDA
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