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  2. 2017
  3. July
  4. K
  5. KARAWAN SURVEY
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Questions marked with a * are required Exit Survey
 
 
* Since when you are staying with us in the residential complex?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
More than 5 years or more
 
 
How often do you use our services and facilities ?
Don't Use Daily Weekly Monthly Quarterly
* Swimming pool
* The gym
* The coffee shop
* Games room
* The reading room
* Event Hall
* Shuttle bus
* other
 
 
 
* Which of the following Services and facilities are you Always prefer to use them ?
 
Swimming pool
 
Games room
 
The coffee shop
 
The reading room
 
Nursery
 
Event Hall
 
Shuttle bus
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
Do you have kids ?