This free survey is powered by
  1. Surveys
  2. 2013
  3. September
  4. K
  5. K&W Client Survey
0%
Exit Survey
 
 
On behalf of K&W Underground, Inc., we want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received. We appreciate your business and want to make sure we meet your expectations. We realize how important your feedback is to our continued improvement and succes.

Your survey responses will be strictly confidential and data from this research will be reported only back to our company. If you have questions or would like to give additional feedback about your experience with our company, please feel free to contact Rex Schick at [email protected].

Thank you very much for your time and support. Please start the survey now by clicking on the Continue button below.

 
 
 
 
In thinking about your most recent experience with K&W Underground, Inc., what was the quality of customer service you received:


 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
Other
 
 
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
   
 
 
 
Overall, I am very satisfied with the way K&W performed or is performing on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neither agree or disagree
 
Somewhat agree
 
Strongly agree
 
Other
 
 
 
How would you rate the following:
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
Supervisors/employees are well trained.
Supervisors/employees are well managed.
Supervisors/employees adhere to professional standards of conduct and regulations.
Supervisors/employees acted in my company’s best interest.
Overall, I am satisfied with the supervisors/employees performance on the project
 
 
How would you rate the following:
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree
The project manager is knowledgeable and professional.
I feel like I have a good personal relationship with the project manager.
The project manager is making a positive contribution to my business.
The project manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the project manager.
 
 
 
How likely are you to use K&W Underground, Inc. again?
   
 
 
 
Compared to how you felt about K&W before this project, what would you now say is the likelihood of completing another project with K&W?
 
better, based on performance
 
about the same
 
worse, based on performance
 
 
How would you rate the following:
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
with your experience of the most recent installation?
with the timeliness of 's installation?
with the quality of our installations?
that installation personnel are sufficiently knowledgeable and professional?
With the installation service overall?
 
 
 

Would you recommend K&W's services to colleagues or contacts within your industry?
 
Yes
 
No
 
Not sure