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1. Prompt service to customers
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
2. Employees who are consitently costeous
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
3. Employees who deal with customers in a caring fashion
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
4. Provising service at the promised time
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
5. Employees who understand the needs of their customers
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
6. Visually appealing materials associated with the service
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
7. Having the customer's best interes at heart
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
8. Willingness to help customers
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
 
9. Maintaining error-free records
1 2 3 4 5 6 7 8 9
My Minimum Service Level is:
My Desired Service Level is:
My Perception of La Hacienda's Service Performance is:
 
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