1. Prompt service to customers
|
|
|
|
|
2. Employees who are consitently costeous
|
|
|
|
|
3. Employees who deal with customers in a caring fashion
|
|
|
|
|
4. Provising service at the promised time
|
|
|
|
|
5. Employees who understand the needs of their customers
|
|
|
|
|
6. Visually appealing materials associated with the service
|
|
|
|
|
7. Having the customer's best interes at heart
|
|
|
|
|
8. Willingness to help customers
|
|
|
|
|
9. Maintaining error-free records
|
|
|
|
|